Active discussions

Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

Talk
Chat

Join the discussion and chat with other Mumsnetters about everyday life, relationships and parenting.

Original poster

What's happened to Marks Sparks??

36 replies

MotherWilliam · 04/10/2019 13:14

Have realised lately that I've had no offers for ages - must be a couple of months or so. I'm usually beating them off. Have tried Live Chat and even calling them to see what's going on but getting nowhere - anyone else having this?

OP posts:
TrollTheRespawnJeremy · 04/10/2019 13:16

Surely theyre binning it as it's terrible?

Original poster
MotherWilliam · 04/10/2019 13:23

Think you may be right Jeremy. I've had a couple of one-day-only offers in last few days targetted at specific things. May be the way they're going.

OP posts:
TrollTheRespawnJeremy · 04/10/2019 14:14

I much prefer the £5 off vouchers you get with receipts in store sometimes.
More likely to drive further business than a spurious discount that might have no relevance and doesn't make me want to go there.

Nat6999 · 04/10/2019 14:20

What's happening with their partnership with Ocado for food? I keep on looking but can't find any M & S food on the site.

AdaColeman · 04/10/2019 14:23

The M&S link up with Ocado isn't due to take place until September 2020.

Ninkaninus · 04/10/2019 14:25

I think the Sparks scheme is great and I really can’t understand the almost universal hate it gets (I’m obviously very odd in this respect!). I really hope they don’t get rid of it!

goingtotown · 04/10/2019 14:44

My offer yesterday was 20p off a cake!!!!!!!

lululup · 04/10/2019 14:46

Yes I like the Sparks card too. Get money off vouchers in the post.

lululup · 04/10/2019 14:46

I have recent offers too.

MissMarks · 04/10/2019 14:50

I was saying the same thing yesterday!! Haven’t had anything in months! I made a point of logging on and seeing what points I had etc, and worked out I have been spending 5k per year since it launched so I am a bit annoyed.

Bippertyboo2 · 04/10/2019 14:52

I have never received money off vouchers through the post!!!

lululup · 04/10/2019 14:52

Wow 5k a year! And you don't receive points? Are you sure your account is linked up?

Anniissa · 04/10/2019 15:01

How do you normally get your Sparks offers? I have the app. Just checked and I had four from a couple of days ago and had another 4 ready to select when I opened the app. It sounds like your spend in quite high so you should be getting offers. Have you spent anything in M&S during the time you've not been getting any rewards?

Original poster
MotherWilliam · 04/10/2019 15:01

I actually quite like it too. It took a while but then I realised that the more you buy, the more offers you get. It's easy enough to just ignore any for things you're not interested in but I do actually hang on if there's something I specifically want - like boots atm - to see if they come up. Yesterday an assistant did say they had been "having issues" with them so hopefully it's just a blip.

OP posts:
Ninkaninus · 04/10/2019 15:03

@MissMarks that doesn’t sound right at all. Did you actually activate your card?

Original poster
MotherWilliam · 04/10/2019 15:06

After much searching online I found a phone number for Sparks customer service - 0333 014 8423.

OP posts:
Judashascomeintosomemoney · 04/10/2019 15:11

I much prefer the £5 off vouchers you get with receipts in store sometimes
They don’t even make that easy though. They, more often than not, aren’t valid immediately and then only for a short period of time, usually by which I’ve forgotten I had them in my purse (I have a n amazing ability to find them the day after they expire Hmm). Whereas Sainsbury’s, for instance, vouchers are valid immediately and have a long life and you can use multiple vouchers (albeit for different things) in the same transaction.

Lucked · 04/10/2019 15:54

Yeah not had any offers for ages but not sure I miss it. I’m at over 74000 points and get so little benefit I want something new.

EssexGurl · 04/10/2019 17:16

I got a hot drink in the cafe for £1 last week and 4 other offers this week - make up, nightwear, shoes and something else I can’t remember.

So all working my end!!

Nicolastuffedone · 04/10/2019 17:36

I get 20% off vouchers in the post....

AllTheOtherCats · 04/10/2019 17:47

I had this problem. Hadn't had any offers for months. Called Customer Service and they told me it was a problem affecting lots of customers. Advice was to get a new card in-store. The new card seems to have sorted the problem Smile

Original poster
MotherWilliam · 05/10/2019 04:43

Thanks Cats, that's useful to know. I had wondered about just signing up for a new card. But I don't want to lose my 160,000 points (yes, I know, but I it's been about 5 years now and we have a good store in our town - I often nip in).

OP posts:
SilverChime · 05/10/2019 04:59

I get offers but always for stuff I don’t want. 20% off ladies jeans and tops is no use to someone who only ever shops in homewares or the food hall.

YorkieTheRabbit · 05/10/2019 09:10

I’ve just checked my offers
20% off jeans and leggings, kitchen ware, cushions and throws and per una dresses
I won’t be buying anything until the beauty calendar goes on sale Grin

AllTheOtherCats · 05/10/2019 09:30

MotherWilliam,

They will transfer all of your points over onto your new cardSmile