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Original poster

Speed course debacle

35 replies

BurnoutGP · Yesterday 17:54

Booked a speed awareness course online (yes I was speeding i accept this). They use zoom (who still uses zoom??). Anyway they send you a link to check all working. Everything was fine. Day of course the trainer couldn't hear me, told me he'd give me 5 and come back to me. Still couldn't hear me so just removed me from the course. Had to rebook at an additional £39 tried to explain but they were insistent technical issues are my fault. Tried to explain all the tests were working fine beforehand. Am worried will just happen again. Have downloaded it on my phone now as a back up and videoed the test to show all working with all the ticks.
AIBU to be cross I wasted my time and had to pay again when clearly the fault was on their end!?

OP posts:
ToKittyornottoKitty · Yesterday 17:57

Why was it clearly their fault? Not sure you can prove which side the technical issue was on. Regardless you are paying for the course in place of a fine for speeding so it makes sense you have to pay to resit it. I agree it’s annoying though

Sirzy · Yesterday 17:57

Where you the only one on the course who they couldn’t hear? That would suggest that it was a fault your end.

having a back up device for next time is a good plan!

SilenceInside · Yesterday 17:58

Can you try a zoom call with someone else to test if they can hear you?

Original poster
BurnoutGP · Yesterday 17:59

ToKittyornottoKitty · Yesterday 17:57

Why was it clearly their fault? Not sure you can prove which side the technical issue was on. Regardless you are paying for the course in place of a fine for speeding so it makes sense you have to pay to resit it. I agree it’s annoying though

Well the test link they send you beforehand was working perfectly.

OP posts:
Original poster
BurnoutGP · Yesterday 18:00

Sirzy · Yesterday 17:57

Where you the only one on the course who they couldn’t hear? That would suggest that it was a fault your end.

having a back up device for next time is a good plan!

They check you in individually to check your ID so its just you initially.

OP posts:
ToKittyornottoKitty · Yesterday 18:00

This doesn’t mean it’s their fault.

Arlanymor · Yesterday 18:00

If it worked for everyone else then the fault wasn’t at their end, sorry to say and I know it’s annoying to hear. I did an online course for doing 23 in a 20 - don’t ask, the road changed overnight and is now a 30 again! But it was really good to be fair and a they definitely do need your camera and microphone to be working. Sounds like a pain but if it worked for everyone else… on your end sadly. ETA - I did it on my laptop but had my iPad and phone as a back up.

Original poster
BurnoutGP · Yesterday 18:01

SilenceInside · Yesterday 17:58

Can you try a zoom call with someone else to test if they can hear you?

Have done all the tests again and done a zoom with myself to my phone yes. My concern was it was all fine before hand so not sure what will be different this time.

OP posts:
Original poster
BurnoutGP · Yesterday 18:02

BurnoutGP · Yesterday 17:59

Well the test link they send you beforehand was working perfectly.

Show quote history

The course is actually in place of points not the fine. And is now costing me almost twice what the fine would be.

OP posts:
ToKittyornottoKitty · Yesterday 18:02

BurnoutGP · Yesterday 18:01

Have done all the tests again and done a zoom with myself to my phone yes. My concern was it was all fine before hand so not sure what will be different this time.

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Have a back up device available

SilenceInside · Yesterday 18:04

It could be that in the live video call your computer switched microphones/audio input. If it happens again I would check what microphone input zoom is using and change it if necessary.

Original poster
BurnoutGP · Yesterday 18:04

ToKittyornottoKitty · Yesterday 18:02

Have a back up device available

Show quote history

I do now. And was trying to set it up quickly on my phone when it didn't work. He barely gave me 5 minutes after waiting 15minutes for them to start. Assume checking in other participants.
I just dont understand why if all the tests were working he suddenly couldn't hear me.

OP posts:
Original poster
BurnoutGP · Yesterday 18:06

SilenceInside · Yesterday 18:04

It could be that in the live video call your computer switched microphones/audio input. If it happens again I would check what microphone input zoom is using and change it if necessary.

First thing I did. I do online meetings frequently for work, I am pretty capable at online work. Everything seemed fine my end which is why I believe it wasn't my issue.

OP posts:
beethecrackon24995 · Yesterday 18:07

I attended one a few months ago at a local.hotel as I didn't want to risk my lap top playing up. Done!

SilenceInside · Yesterday 18:08

I’m sure you’ll figure it out and it will work next time.

Original poster
BurnoutGP · Yesterday 18:08

beethecrackon24995 · Yesterday 18:07

I attended one a few months ago at a local.hotel as I didn't want to risk my lap top playing up. Done!

Im sorry I didnt do that now. And asked if I could now...answer no!

OP posts:
ColdAsAWitches · Yesterday 18:09

BurnoutGP · Yesterday 18:04

I do now. And was trying to set it up quickly on my phone when it didn't work. He barely gave me 5 minutes after waiting 15minutes for them to start. Assume checking in other participants.
I just dont understand why if all the tests were working he suddenly couldn't hear me.

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If they had been checking in other participants without issue, then the problem was at your end. Shit happens.

Flamingojune · Yesterday 18:09

Is zoom old now?

Arlanymor · Yesterday 18:12

Flamingojune · Yesterday 18:09

Is zoom old now?

Not at all.

HappyLizard23 · Yesterday 18:16

Yes YABU, if you were the only one having issues then the tech issue is on your side and of course you should pay to attend another course. Just make sure you know how to use Zoom in advance of the next course!

Original poster
BurnoutGP · Yesterday 18:22

HappyLizard23 · Yesterday 18:16

Yes YABU, if you were the only one having issues then the tech issue is on your side and of course you should pay to attend another course. Just make sure you know how to use Zoom in advance of the next course!

Did you read any of my posts?? I used zoom a lot (before we moved on to better platforms). I did all the pre-course tests they sent. What else exactly should I have done??

OP posts:
ToKittyornottoKitty · Yesterday 18:33

BurnoutGP · Yesterday 18:22

Did you read any of my posts?? I used zoom a lot (before we moved on to better platforms). I did all the pre-course tests they sent. What else exactly should I have done??

Edited
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Had a back up device available like you will next time. Not sure what else you want people to say really

HappyLizard23 · Yesterday 18:34

BurnoutGP · Yesterday 18:22

Did you read any of my posts?? I used zoom a lot (before we moved on to better platforms). I did all the pre-course tests they sent. What else exactly should I have done??

Edited
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you need to be better prepared and responsible for your actions both in zoom usage and in speeding. Take it on the chin and make sure it works next time.

Thortour · Yesterday 18:38

I had issues with my speed awareness course last week - many people did. It didn’t start until 8.30 and we were supposed to start at 8! I lost the sound twice and in the end the lady let me rejoin on my phone. We finished on time and I ended up actually enjoying it. It seems horrible your person running it was so strict.

Lbcde · Yesterday 18:40

No sympathy here. You did the crime ….