Booked a speed awareness course online (yes I was speeding i accept this). They use zoom (who still uses zoom??). Anyway they send you a link to check all working. Everything was fine. Day of course the trainer couldn't hear me, told me he'd give me 5 and come back to me. Still couldn't hear me so just removed me from the course. Had to rebook at an additional £39 tried to explain but they were insistent technical issues are my fault. Tried to explain all the tests were working fine beforehand. Am worried will just happen again. Have downloaded it on my phone now as a back up and videoed the test to show all working with all the ticks.
AIBU to be cross I wasted my time and had to pay again when clearly the fault was on their end!?