Customer service situation at work - investigation

I think you were rude, yes. But understandable, in the circumstances. If you’re not usually attracting complaints from customers then I don’t see why you would be sacked for it.
Customer was also rude, being on her phone, but a lot of customers are like that and working frontline with them means you have to let it wash over you.

It sounds like you were a bit rude but I wouldn't expect this to amount to gross misconduct and therefore you shouldn't be losing your job over it.

What did your manager say? If I was your manager, I'd probably placate the customer and say it will be fed back, then have a word with you and ask you to be more careful in future. Can't see you losing your job over this

It's not the customers problem that you had a busy day.,has your manager spoken to you about it. Was there anyone else on duty who you could have asked to come and help her.

Yes you were rude and you should think before you speak next time.

But I don’t think it’s worth sacking you for.

You could have handled it alittle better BUT the customer needs a kick up the arse for being so pathetic and offended.

It’s not a sackable offence and I can’t believe someone is happy for someone to lose their job over something so minor. Tells me what kind of person they are

Of course you shouldn't be sacked.

The customer needs to get over herself. Yeah you were a bit rude but who rings a leisure centre 2 mins before closing and expects staff to help?

Anyone coming in somewhere like that just before closing time to complain about something wants to cause trouble rather than resolve the issue, in my experience

You were a bit rude but she was speaking to you while she was on the phone which is rude too. I doubt you’ll be fired over it. If I was the manager I would do the whole ‘we will give X some retraining’ and apologise then nicely tell the customer to shut it, basically.

Very true

It’s over the top to want you fired.

But you were rude. So was she. But she wasn’t at work being paid to provide customer service.

I get having a bad day. But that doesn’t change whether you were rude or not.

I didn’t understand the bit near the end. Did you get your manager and leave once your manager came to talk to her? Or just go home?

Why do your computers get shut off 30 minutes before closing?

You were well rude but you shouldn't use your job over it. Sometimes you just have to let people say what they want to say even if YOU have heard it before 100 times.

I doubt you will be sacked. Next time at least listen and offer to call back or email with a response. Why would shutting down the computer mean you cannot discuss it? Having said that customer was rude to be on her phone, but ultimately they take priority.

You were rude, it was poor customer communication from you. The correct way would have been to let her speak, hear what her question was, then answer her. It might have been a question you know the answer to and could have resolved it in a couple of minutes chatting, or it might have been something she needed to come back the next day for - you don't know which because you didn't listen.
But no, not a sackable offence, just careless.

I think you might have been a bit too rude and short with her. I know it was the end of a long and tiring day but there will have been a better way to say you were unable to help. You could have let her finish and then say something to placate her like ‘unfortunately we are 2 minutes away from closing time and it’s company policy that our computers are turned off half an hour before we close so I won’t be able to help you today. If you pop back tomorrow someone would be happy to help’ or similar.

No doubt she would have been unhappy but it’s unreasonable of a customer to come in 2 minutes before you close and expect you to stay late to help her. I think gunning for anyone to be fired for an event like this is dick behaviour.

If last entry is an hour before the centre is shut, that needs to be clearly communicated on the website (it may be) and the entrance should be locked at that point (with a sign on the door). Then no customers would try to get support after that point.

Ideally, I think you should have let her say her piece, explained that the computer systems are shut down for the night, but invited her to return tomorrow when her query could be dealt with.

I don't think this is a massive deal. It's a bad interaction, that's all.

You were rude but not bad enough to lose your job. Some retraining needed maybe.

I don't think you should be sacked but nothing gives me the absolute rage as much as someone interrupting me. And you don't even know if what she was going to ask required the computer. You are human, but I would deffo complain about someone being that rude.

You were rude but not stackable. You didn't allow her to ask her question, you didn't know it needed use of PC system at all. She might simply have been going to say "I recently got a membership and I want to check what time you close on a Friday". It doesn't matter how busy your day was.