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Gen Z communication styles

90 replies

grumpygenx · 26/10/2026 19:32

You can tell from my username where I am going with this.

I absolutely despair with some of Gen Z correspondence styles in formal settings.

starting formal email correspondence with ‘Hi there , my name is ….

or signing off formal letters with ‘best wishes’ …

one reason why we need to be in office more supporting the younger generation. What did they learn in school about letter writing !!!

OP posts:
WhatATimeToBeAlive · 27/10/2026 12:45

Yours sincerely/faithfully are only used in letters. I've never used them in an email.

Kind regards is pretty standard still. But YANBU OP, and the long-winded out of office messages do my head in.

reenon · 27/10/2026 14:07

I can't stand emails that just start

Reenon

I only ever get emails like this from the first generation of emailers, but it really, really riles me

Seagulldancing · 27/10/2026 14:14

I find GenZ to be overly formal myself. They may not use Dear Madam, and know the differences between yours faithfully and sincerely, but they seem to use all words possible in-between. Wildly over blown sentences and too many words. Bring back the Plain English campaign I say.

anniegun · 27/10/2026 14:16

Boomer rages at the world " it is not like it was in my day "
I beg to remain, your humble servant
Mrs Annabelle Gun

Mumteedum · 27/10/2026 14:25

Seagulldancing · 27/10/2026 14:14

I find GenZ to be overly formal myself. They may not use Dear Madam, and know the differences between yours faithfully and sincerely, but they seem to use all words possible in-between. Wildly over blown sentences and too many words. Bring back the Plain English campaign I say.

The ones doing this do not know what the words mean, quite often. I may have to let off steam in Pedants' Corner now and again.

DeftGoldHedgehog · 27/10/2026 14:45

I'm Gen X and know that Hi first name is standard in work emails. I only put Dear X if I'm being legal and scary.

DeftGoldHedgehog · 27/10/2026 14:47

I would also put "I hope you are well" but only when I mean it genuinely. Like it's someone I often hear from but haven't for a while. I'd never use it for a random person.

Screamingabdabz · 27/10/2026 14:48

ThisGladGoose · 26/10/2026 20:07

In the 18th century, they signed off letters with statements like 'I am, with sincere regard, your most humble and obedient servant...' so if we didn't roll with the changes, as suggested above, we'd all still be saying that at the end of our emails.

I’d bloody love that. Can we start a trend?

Arlanymor · 27/10/2026 14:49

I'm GenX and I would hate a letter that addressed me as Dear Madam.

I don't run a brothel!

Joking aside, language evolves as do forms of communication. Yes there are times when a more formal approach is required, but by and large 'best wishes' is hardly a wrong or offensive sentiment to close a letter with.

Joovanilla · 27/10/2026 14:51

I doubt Gen Z have much call for formal letter writing in the majority of careers.

Nothing wrong with any of what you said in emails.l @OP

My gripe with Gen Z is fear of picking up a phone.

Megifer · 27/10/2026 14:59

ReflectiveGilet · 26/10/2026 20:56

A lawyer colleague of mine just ends emails with ‘best, Sarah’ and I’m quietly in awe.

Oh I'm a "Best, <name>" too 😬

If my email is a "as per my previous email/per our discussion/you're a cock" type email all they get is a "KR" and just my company signature. Just their name at the start too. No "hi <name of cock>" just <name of cock,>

Ive noticed with younger colleagues they do like to write a life story littered with irrelevant adjectives - "im unwell with an extreme fever", "im delighted to share with you this 20 page pdf" "i cant come in today because my bin blew over and I need to take my cat to the vets because shes been violently sick after eating a chicken bone that fell out because I didnt have any green food bags left to seal it in im so worried about her she is 45 years old with one claw" etc etc

HorseandHeron · 27/10/2026 15:03

I had a flu jab today at the local chemists. The pharmacist said afterwards: 'I'll zap it over to your GP so they can up it on your app.'

I had to restrain myself from being the old codger who replies, 'Do you mean you will inform my GP so they can update my file?'

HorseandHeron · 27/10/2026 15:06

grumpygenx · 26/10/2026 20:13

If you read my post I said about signing letters , not email , with ‘best wishes ‘ . Writing a formal letter in my sector I don’t think is suitable for being signed off in such a manner.
just as well I’m retiring soon then.
Next it will be ‘ you’re dismissed’ via WhatsApp! 🤣

Yeah, or just a door emoji and a finger point

HorseandHeron · 27/10/2026 15:08

ReflectiveGilet · 26/10/2026 20:56

A lawyer colleague of mine just ends emails with ‘best, Sarah’ and I’m quietly in awe.

Weirdly this annoys me. It's as if the writer wants to let you know they are so busy or you are so unimportant that they simply don't have time to bother with typing the word 'wishes'.

SirChenjins · 27/10/2026 15:11

reenon · 27/10/2026 14:07

I can't stand emails that just start

Reenon

I only ever get emails like this from the first generation of emailers, but it really, really riles me

I am a first generation emailer and this does my nut in too - I mentally file these people in the same place as people who use pronouns in their signatures.

MellowSubmarine · 27/10/2026 15:12

I’m not sure I follow the logic of being in the office more to teach email etiquette.

SweatySpider321 · 27/10/2026 15:18

Carriemac · 26/10/2026 19:44

I’m currently dealing with HR NHS for quite a serious matter and the HR pwrson keeps emailing me
‘Hiya ‘ - gives me the rage

that is not formal enough when jobs are at stake lobe

Edited

Good luck with NHS HR, it’s a road to nowhere 🥴. They are typically the people who know least about HR

Gen X person here but emails aren’t letters, they are emails?! It doesn’t especially bother me. To be honest lm often just happy someone has eventually replied

KaleidoscopeSmile · 27/10/2026 15:20

I don't mind email being fairly informal so long as they're lucid and contain the relevant info.

I just wish they leave the fucking emojis and/or exclamation marks out: "Hi KaleidoscopeSmile! 🙂"

Arseholes.

quackquack1514 · 27/10/2026 15:25

OP is talking about formal writing, not emails. So, yes "Hi" and "Best wishes" is fine for email, but for an official doc will have me grimacing inside. It's either their fault for knowing, but not using formal language, or they were never taught.

HeWontEatWoodlice · 27/10/2026 15:31

Thinking about it, "Best wishes" to me looks like your correspondence has been read and dealt with by a human so I'm very happy to see it.

"Yours faithfully" makes me instantly suspicious; it makes me think the person is HMRC or a lawyer demanding money.

The only letters I really get are from my diabolical council, with their horribly automated, badly-formatted drivel. But I never read to the end of those so they could be wishing or regarding all sorts of awfulness on me, and I'd be none the wiser.

GarlicNothing · 27/10/2026 15:32

Megifer · 27/10/2026 14:59

Oh I'm a "Best, <name>" too 😬

If my email is a "as per my previous email/per our discussion/you're a cock" type email all they get is a "KR" and just my company signature. Just their name at the start too. No "hi <name of cock>" just <name of cock,>

Ive noticed with younger colleagues they do like to write a life story littered with irrelevant adjectives - "im unwell with an extreme fever", "im delighted to share with you this 20 page pdf" "i cant come in today because my bin blew over and I need to take my cat to the vets because shes been violently sick after eating a chicken bone that fell out because I didnt have any green food bags left to seal it in im so worried about her she is 45 years old with one claw" etc etc

I wrote a cross email this morning, beginning with 'Hi' and ending with 'Regards'. As I typed it, I realised that a few years ago I reserved 'Dear' and 'Sincerely' for stroppy communications.

I've been signing off with 'Best wishes' or 'All the best' for a long time, but switched to kind regards after a long thread on here convinced me that I was making my emails look like birthday cards 😂 Never did like 'regards' so am thrilled to go back!

Anyway, my complaint received an AI-enhanced reply containing far too much unnecessary content. You know the kind of thing: I can see that you have sent A and B in support of your claim and understand you are disappointed not to have received C. I am forwarding your case with the A and B you attached to a More Important Person for consideration. Please be aware you may hear from them in 3 or 4 days' time, as we are experiencing X,Y and Z conditions ...

... and even more verbiage. I guess the person who briefed the AI must've been Gen Z!

ClassicalQueen · 27/10/2026 15:48

What is wrong with signing off a letter with “best wishes” or introducing yourself at the beginning of a letter? I think you need to accept that the times have changed.

DuckFeathers · 27/10/2026 15:50

I think they were learning about their feelings instead of the reading, writing and maths we learnt. Best wishes.

SirChenjins · 27/10/2026 15:50

ClassicalQueen · 27/10/2026 15:48

What is wrong with signing off a letter with “best wishes” or introducing yourself at the beginning of a letter? I think you need to accept that the times have changed.

If your signature gives your name you don't need to provide it again in the body of the email.

iamnotalemon · 27/10/2026 15:53

Words · 27/10/2026 12:00

Yes. It annoys me hugely too. I also dislike ‘I hope you are well.’ The point about all these stock phrases is, it’s insincere, thoughtless and irritating. It assumes a level of familiarity that is slightly insulting. I even had ‘ I hope you are well’ as the opening gambit in an email from a young woman from HR who was writing to me about arrangements for my role while I was very seriously ill in hospital.

I suppose what she meant was ‘ hope you’re not dead yet.’ Rather like ‘Have a nice day’ . They don’t care a fig whether or not I have a ‘nice day’ . See also the command ‘Enjoy!’ When presented with a plate of food.

Just don’t get me started on ‘reaching out’.

I HATE I hope you are well. No you don’t, so don’t say it.

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