If so how do you cope? I take a lot of pride in my work and deal with people face to face. I manage to do what I believe is a good job with very little resources. Lately things have gone from bad to worse, things have not been replaced etc and the inevitable consequence is that standards are going to slip. I am angry today because I just found out a junior person who was assigned to help me with a difficult week has been reassigned. Tomorrow is going to be horrific as people are going to get really poor service and will believe its my fault. On one level I am tempted to tell our customers that I'm aware we are providing a shit service because management won't provide funding, despite being profitable. I am aware that's unprofessional but I hate that people will believe I'm incompetent. Some people stop caring and detach but I don't want to be that person. I am literally in a caring role and I really DO care. I love my work and want to be good at it, I can't stand seeing people getting poor service. Any words of wisdom would be appreciated.