I'm having a weird experience with the Update service, which I'm signed up to. I work with under 18s, so I'm not allowed to work without a DBS. I'd love to hear from anyone who processes these, or is in HR, as I currently don't know if I should trust my employer on this.
I moved house after being offered my current job, but over a month before I actually started the job. I was upfront with my employer about this and kept them fully updated.
I changed my name the following year.
Work are refusing to update my details, saying that as they were correct at the time of the job being offered to me, they are under no obligation to change anything.
I haven't received a copy DBS since this employer offered me the job, as DBS had my old address, and I struggled to update it online.
I have now signed into the Update service, and changed my address, but it won't let me change my name. I checked who has looked at my DBS, and according to that the last time it was checked was by my previous employer in 2021! I told my current HR Dept this, and was effectively told to stop being ridiculous, of course my DBS is in order or they would not have allowed me to start work.
I will phone the DBS helpline tomorrow, but don't want to, if I'm wrong.