Web Host - merchantmoms.com

[SpringLilacs]

Good morning everyone.
I am writing today as my first time on mumsnet.

I would like to know if you all know about "merchantmoms.com" having merged with something called "Skytra."
I was about to sign up with merchantmoms to host my webshop. I discovered the change and that makes me worry a lot since the websites have changed and it doesn't look like it is legitimate or original.

I will appreciate some response if anyone knows anything before I make a mistake. Please let us chat to what has happened to this web host "MERHANTMOMS."

And do anyone knows other American hosts that are super good as hosts for small businesses please. Thank you very much.

Awaiting to read from you all.

SpringLilacs

I've been with Merchant Moms since 2011 with very few issues. Since they have merged with Systra, their hosting is good, but I personally feel that their customer service has gone right downhill. It's more of a DIY job with lots of step-by-step instructions on how to do it. They work well if you know what the issue is, but if you don't, you are totally stumped. It is practically impossible to get hold of someone now, if you try to submit a ticket you are met with a screen full of multiple choices all of which lead you to the step-by-step instructions of doing it yourself. My issue is that what I need isn't in the knowledge base and I haven't been able to make actual contact with a person, so I am currently looking around for another hosting company.