Did I Handel this right?

[Chazz88]

Hi I run a small beauty salon that is a hairdresser I rent the space off the hair salon owner Today I had a client booked in at 10.45 for a pedicure and wax this treatment takes about an hour and 15 mins to do my client showed up at 11.05 so 20mins late so I explained that unfortunately because she is so late that I will only be able to do some of the treatment myself and my qualified junior therapist will have to do the rest as I have someone booked in at 12 so I don't have enough time to do the treatment before they are due in.

She said she wanted only me to do it and that its not her fault she's late and as she is a regular client I should make an exception, I then explained that although it is not her fault it is not fair for me to make my next client wait 20mins longer for her treatment evan tho she arrived on time and that she is also a loyal regular client.

She then said she would only have the leg wax done then if I couldn't do the pedicure myself I said I'm very sorry but if you refuse to have the pedicure treatment done by the other therapist I will still have to charge the whole amount as I had waisted time waiting for her to come when I could of had other clients booked in earning money instead of just standing their waiting for her. A pedicure costs £35 so evan tho I had been waiting around to do the treatment and given my time up I would have been down £35 for the day

Well she blow her top that I suggested she pay for a treatment she had not had so I explained that she was paying for my time that she had still taken up evan tho she was not their for the treatment and that she had been offered to still have the treatment by the other therapist just not me. Anyways I could not please her so in the end I did the treatment and my other lady's treatment was started by my junior then i took over (tho I don't think it was fair she had a less qualified member of staff as she was on time for her treatment.)

After the lady left she then rang the salon to speak to the owner saying I was rude, DO YOU THINK I WAS WRONG DO YOU THINK I SHOULD HAVE JUST LET IT GO AND LOST OUT ON THE £35. She said she would not be back to use any services hair or beauty so of course the hair side of thinks think iv lost them a client to, which I feel really band about. My lady also blamed my pregnancy and said it must be the baby as I not normally like this but shes not normally late so I haven't had to deal with this before.

I think as she was late she should of expected my kind offer to have it done by my other therapist as it was after all her fault