Mine isn't a renewal it's a new claim...well I went form claiming for one child to three children, and because of that I had to close my claim down and open a new one.
That was on May 29th, I am on the phone every day, every piece of information they have requested has been returned recorded delivery the same day and still they have done nothing.
Two managers in the last week, one on the enquiry line and one face to face at the tax office have sent escalation forms to the proccesing team to try and get stuff moving, but still, nothing!!
Tax credits is all I have to live off and I have gone without for 13 weeks. This is disgusting in my opinion.
Yes previously I would have agreed with you belle, never any problems, good service etc. However, this experience has made me realise how naive I had been, they are just like all other government departments...tied up in red tape, with unmotivated, poorly paid, poorly trained, unsympathetic, unhelpful staff.
Sorry for the hijack, I just needed to rant!