It actually provides some interesting perspectives. It seems more concerned with general services like public transport and doesn't seem to consider single sex services (if it did I missed it). The people interviewed have a range of perspectives and for a variety of reasons don't all describe themselves as trans:
Our intention was to be as inclusive as possible in this study, as it was felt that exclusion or marginalisation was neither necessary nor useful in terms of gathering insight and understanding. Our respondents, though, did not all agree with these definitions of transgender. For Charlize/Paul, transgender
didn’t mean anything. “I’m not trans-ing from anything to anything else”, he remarked. Indeed, when the research was introduced as being about transgender community, Charlize/Paul initially said that it did not apply to her. When we first met Charlize/Paul, she was presenting as female. During our ethnography, he4 was presenting as male. Assigned male at birth, Charlize/Paul sees his job as to “bring he boy and the girl together”. In practice, his female
wardrobe is as extensive as his male wardrobe, as are his behaviours and habits. “I am a girly girl, a showgirl, and a mummy’s boy”, he said, nail-varnish on his hands, wearing a low-cut men’s vest and drinking a pint of lager in a local Irish pub.
Gabi, too, took issue with the term ‘transgender’ as it did not mean anything to her. For her, it failed to describe her identity: she is a ‘transwoman’– “always have been and always will be” Transgender didn’t capture this for her.
Moreover, the study included individuals who do not identify as transgender because this implies a relationship with the gender they were assigned at birth, with which they no longer associate at all. For example, a man who was
assigned female at birth, but who now sees himself as a man – not trans, transsexual, ‘transman’, or anything ‘transgender’.
The shorter term ‘trans’ is used in this report for ease of communication and understanding, with apologies to those respondents who do not regularly use the term ‘transgender’ to articulate their identities. This is not an attempt by the authors to eclipse their self-identificationmerely an attempt to ensure accessibility for the lay reader."
My overwhelming impression is that the people included have a very personal understanding of their own identity, and it's never going to be possible to map that onto rights that people need for reasons that have nothing whatsoever to do with their identity.