NC- moving on to vanishing patient incident.
It's right that A&E is busy?
BU - yes
NC - triage is about prioritising
BU - yes
NC - patitns sometimes have to wait, patients sometimes give up and go home
BU - they do
NC - if patient went home fair assumption they'd waited a logn time
BU - one reason, but can't comment without seeing notes
NC - fair to assume? Busy, everyone working hard
BU - generally busy, but variable. Challenging environment to work in. No typical day, but probably busy
NC - challenging nature means it's kind of envronment means quite easy to get things a bit wrong - comms judder a bit, agree? In comms with collg, even without illwill, lot going on?
BU - can happen, we put empahsis on comms because it's a busy and urgent place, things can get lost in translation, we try hard not to do that because it's important