Read your NHS App notes!

[mondaytosunday]

Hi in looking at my NHS app just now for test results I saw there were some from when I registered with a new GP. They were about alcohol consumption and they had put my reported per month unit amount as PER DAY!! Amazed they didn’t immediately refer me to Alcohol Anonymous! I’ve informed them of the error. But please check your own notes - data input error is possible.

My DD has a mistake on her notes, but they won’t change them.

Why? She needs to request incorrect data is amended, as per GDPR.

Not sure, but she’s an adult so I can’t do anything about it.

I know. I said SHE needs to insist it is amended. NHS records are not immune from the need to be accurate under GDPR.

Last time I complained about something wrong in my notes I got banned from viewing them for a while.

Another time I had a pretty impressive nurse who registered my blood pressure without actually taking it. I did manage to get that removed

I have this same issue and I’ve reported it to the Doctors Receptionist a number of times but they don’t seem concerned. I was furious when I saw it!

Agreed. I read my notes from maternity and it’s a right load of fiction with fact sprinkled in. It’s not that l remember incorrectly either, my husband said last ads of stuff didn’t happen either. Glad l left after 26 hours

I once read that I’d had a telephone consultation with my GP and “showed signs of aggression and overall appeared angry”.

Anyone who knows me knows I’m quiet, polite, and calm by nature. Turns out he’d jotted down notes for all this phone consultations to fill in later and had mixed mine up with someone else. Despite asking them to change it, it’s still there now three years later.

Outrageous! I did lose my driving license for six weeks as my GP ticked the wrong box (I was with him and he read the question, I answered and he ticked the box but the wrong one). Took six weeks to appeal involving countless emails and phone calls. Human error is inevitable occasionally but they need to be able to correct it!

You need to write to the practice manager.
The receptionist can't do anything.
Nobody will act on a verbal report, it has to be in writing and signed.

Lol mine says I am allergic to something I'm not and never have been allergic to. I've told them on multiple occasions but no one ever corrects it. Luckily it's a pretty minor thing and not a lifesaving medication.

When i had my first baby they recorded me as a non smoker on admission but as a smoker on discharge 😂

Each time I saw the asthma nurse at the GPs behest I was recorded as needing one to one smoking cessation support. I've never smoked (it seems that confirming I was a non smoker automatically triggered smoking cessation as a reason for the visit) and the gp agreed that this would have invalidated my life insurance...

That’s the kind of thing l am talking about! Lazy copy and paste l think

Yes, be careful. People have got letters calling them abusive, for perfectly polite requests and complaints. I've seen one, before anyone says maybe I was misinformed-saw the complaint and the letter.

I have a medication on my notes that I've never taken. I know it's wrong as I've only ever had antibiotics and HRT. I Googled the med on my notes and it's an anti depressant.
Way back I asked the surgery if they could get it removed bit they said no. I found it an odd response but haven't pursued it.

It invalidates your travel insurance too. If you don't declare something that is in your gp record, even if it is completely untrue, your policy is void. Try resolving that when you are in hospital abroad with a broken leg or a heart attack.

Yes and me! My app notes that my weight and BP were recorded on a certain date. Well they weren’t because it wasn’t me so someone else’s notes were added to mine. I’ve never bothered asking them to remove them. I’m sure that’d be far too confusing.

My app said I used to chew 1.6KG of chewing tobacco A DAY!!!!

I've never tried chewing tobacco, nor would I know what is considering an average, daily amount, but surely carrying around and chewing 3.5lbs of tobacco a day is excessive?
I queried it next time I saw my GP. He quizzed me if I was sure, maybe I'd forgotten! 😕Umm, no, I've never tried it. I did work out that the numbers correlated to the date I stopped smoking cigarettes 20yrs ago! He did remove it from my file, but it wasn't easy!

It’s in my notes that I’m a drug seeker and I’m not to be prescribed painkillers without approval from a GP!

the reason why? I fractured my ankle, and was told my GP would handle pain management while I waited to be seen by a specialist. After three nights I couldn’t cope anymore and asked for one singular sleeping tablet to knock me out because I couldn’t sleep.

im in the process of complaining!

Mine are riddled with errors. It’s entirely possible that there’s another person with my name and date of birth who gives my address at the GP and we just share a file at this point.

I've had to see several specialists over the past couple of years resulting in a letter sent to my GP summarising the appointment each time.

Every single letter was wrong. Every one. Conditions, medications, length of time of symptoms, you name it. It's appalling.

If your GP practice is using AI transcripts and summaries extracted from recordings (ours has introduced the use of recordings and the Heidi AI scribe system this last year) you need to check these for accuracy.

They are often much longer than GP's free notes used to be and they are prone to transcript errors. They are signed as having been checked by the clinician, but they may still contain errors. After one of my late husband's consultations, the notes referred to an issue with the "right leg" instead of the "left leg", noted a incorrect over the counter medication and included one note that made no sense at all. Also, we are not reminded at each consultation that we are being recorded and our consent obtained. If you don't wish to have your consultation recorded you can tell the receptionist but you don't always remember that the entire consultation is being recorded and summarised by an AI scribing system once you get called in.

Oh gosh, yes. Letters typed up by consultants' secretaries are often littered with errors. It's not acceptable. I once received a copy of a letter from a consultant's trainee that stated that a scan showed my fibroids appeared to be "regenerating" whereas the scan had reported "degenerating".

These mistakes are awful! I got cross enough with the loaded language used on a couple of my notes. Things like I 'refused' a chaperone when I had a pelvic exam, when I just said I didn't need one when offered. And I apparently 'denied' I was pregnant when asked if I could be - I'm 48 and DH has had a vasectomy so I was quite happy to say I'm not pregnant when denied makes it sound like I am pregnant but lying about it!