Originally posted in AIBU but probably best places here.
We have our wedding booked for next year, beautiful venue, when we went to view it we were so impressed with the food, drinks, service etc. The communication was fantastic and although there was an issue with transferring the deposit (they had the wrong account details on their contract and our money went missing for a few days!) all was well eventually.
Now the original wedding co-ordinator has left apparently, she emailed to tell me and I asked her for a receipt for the deposit before she left. No reply.
I have emailed a query about room rates for guests with no reply. I then emailed because a guest phoned and tried to book a room for the wedding, they were told they couldn't. Then another guest said they had booked a room for the night through reception. The agreement was that we would provide names for rooms for our allocation, I've been told that some rooms of the allocation have been taken but they can't tell me who by due to GDPR. That is the only thing they have actually replied to, to tell me they can't tell me who. I'm annoyed they're giving rooms from the allocation due to our prior agreement.
I then emailed to say that we were coming to stay next week, could we see round the marquee we will be using if available as we didn't get to see it fully last time (only in use certain months) got an out of office email with no name at the bottom. I've gotten in touch with the manager. It's been a month since the first email I sent and no replies. She has said they will get back to me with an update today.
I understand it's peak wedding season but a month is taking the piss surely!? AIBU?