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Weaning

Find weaning advice from other Mumsnetters on our Weaning forum. Use our child development calendar for more information.

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Original poster

Beaba babycook broken

19 replies

nennyrainbow · 07/02/2006 16:22

I bought a 2nd hand babycook (steamer / blender) off ebay last year as I couldn't find a new one anywhere. Then last week I put the white plastic ring bit in the steriliser by mistake and it's melted (so don't try this one at home, ladies!). I've phoned the customer careline in my recipe book (01179 273596) to get a replacement and been told that the number's no longer recognised. Does anyone have an up to date number to call or has Beaba gone bust and left us all in the lurch?
Thanks

OP posts:

Racers · 07/02/2006 16:32

website

[email protected]

Original poster

nennyrainbow · 07/02/2006 21:34

thanks, racers. I've emailed them (in English) so will see what comes of it.

OP posts:

bamboo · 08/02/2006 14:46

I had contact with a mumsnetter re a babycook last year and she said Beaba had been taken over by Smoby, so it may be another avenue to try if you get no joy from your e mail. Their customer service number is 01795 477999. I don't know if she had any joy from them though.

Racers · 08/02/2006 20:49

No probs! I'll do (almost) anything to avoid work!

mummygow · 08/02/2006 20:56

I wish I could read what the website was saying - the products are gorgeous, are they expensive?

Original poster

nennyrainbow · 10/02/2006 10:10

The babycook certainly is great, I don't know about any of the other products as you don't seem to be able to buy them in this country. The babycook was expensive (£35 2nd hand, I think it's about £60 new) but worth it (if only I could get the spare part!!). The French people at Beaba haven't replied to my email.....
Does anyone have the new (green and cream coloured) babycook? If so, is the phone number in the book the same?
All this effort for a little piece of white plastic that probably costs about 20p to produce.......

OP posts:

vic891 · 13/02/2006 13:58

hi, i have the new beaba (think so anyway - only about 4 months old). there is only a french tel no in the booklet - +33 (0)4 74 73 15 63 - and the web address is www.beaba.com

vic891 · 13/02/2006 13:59

ps the website (english version available) says their after-sales team is "lively and efficient" - there you go then!

Original poster

nennyrainbow · 13/02/2006 22:43

thanks, that's great. I'll have a go at that one next - might have to brush up on my French first......

OP posts:

chipmonkey · 18/02/2006 23:09

nennyrainbow try babelfish for the French!

heltom · 20/02/2006 11:55

I'm English but live in France and am thinking of buying the Beaba babycook. Froms the sounds of it it's well worth it!!
If you need any help with the french to locate the spare part you need, then let me know I'll be glad to help!!

Original poster

nennyrainbow · 21/02/2006 14:43

Thanks for your tips and offers of help, everyone. This is turning into a bit of a nightmare - the "lively and efficient team' at Beaba do not appear to exist as the number on the English bit of the website doesn't connect!! I think they don't want us using their products....
I've got an old French friend living in Toulouse so my next plan is to try to contact her and see if she can order the part from the French website (it's a different tel no. and starts 0800 so probably only works within France) and have it sent to her address. I'll keep you posted how it goes....

Moral of the story: don't put any Beaba parts in the microwave steriliser!!!

OP posts:

Original poster

nennyrainbow · 25/02/2006 23:43

I take it all back!

A small package arrived from France this morning containing....guess what? They didn't even charge me for it. Seems they must have read my email after all......

So if anyone else needs a spare part for their babycook, contact Beaba in France (www.Beaba.com) and they'll send it.

OP posts:

chipmonkey · 26/02/2006 00:40

excellent! Vive La France!

stormymama · 01/02/2007 11:22

If anyone is still looking for a BEABA babycook, you can get one at the bargain price of £39 from www.holidaywithbaby.com.

sabz · 02/02/2008 17:33

i want a babycook but cant find it on holiday withbaby.com can someone plz help?

ShowMeTheCocoa · 07/08/2013 23:08

Hi, if anyone is looking for a secondhand BabyCook and has stumbled across this old thread, we have one with a cracked lid which you can have for next to nothing! Still in working order, just that the lid on the jug is without a handle and is cracked. Also food basket stained (from fruit, probably!). We are in Twickenham.

eilinn · 25/08/2013 16:02

I would love to get your broken Babycook for parts as my thermostat seems to be a little iffy.

Please do reply if you are still available

ishverbhai · 10/09/2019 11:14

Hi, I have a new beaba babycook Neo, the one with the glass jug. Sadly it cracked badly whilst steaming some broccoli - just a simple cooking method its advertised to do. I've emailed beaba several times and no response. This costs around £150 brand new and I have no customer service for support. Phones dont connect and emails disappear into cyber space.
As much as I have loved Beaba babycook products before, sadly I think this is an end to an era. If they cant be bothered to look after their customers then its money badly spent as the warranty means nothing.

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