Hi
My nephews esta got rejected, we don’t know why. There was definitely no errors on the form. My sister has had to apply for a visa for him. He doesn’t need an interview at the embassy as he’s under 14.
My question is - has anyone else done this? The visa application along with his passport and birth certificate was sent off by courier to the US embassy in London 4 weeks ago now and we don’t even know if they’ve received it. My sister has had no email to acknowledge receipt of the documents- we don’t know if this is normal. We can’t get through to anyone at the courier, there is a tracking number but can’t get it to work.
She was told the application would take 21 work days but she’s worried now that it’s not even been looked at yet. There’s no one to ring and we’re just feeling very fed up and exasperated with this whole process. Any insights at all would be most welcome thanks.