Can I reclaim the full fare for a cancelled rail journey?

[Rightsraptor]

This is pastures new for me as I'm usually elsewhere on MN, so I'm hoping this is the right place to ask this.

Last week I attempted a rail journey to another city, using two trains each way. However, I didn't get on any train as there were trespassers on the line before my first train even arrived at my station. After almost an hour of waiting for the train I gave up, as there was no point in travelling as I would be too late to do what I had intended to do.

So I looked at Delay Repay, which is all automated, all online with no chance of direct contact to ask a question of the train company. My question is this: can I reclaim 100% of my ticket price? I get the impression from the table I looked at that I might only get 50% of the outward ticket.

I hope this makes sense.

Has anyone reclaimed the full amount before and how did you do it?

It's worth a try. Anything is better than nothing? Don't leave it too long otherwise you might be too late and get nothing back.

I've just done a delay repay claim, probably for the same journey. You don't put in the amount of your claim, just whether it was single/return and how long your train was delayed. I'd put two hours, it will let you know if it's wrong.

I had confirmation the same day that my claim was accepted.

I use trains all the time about 40% of my journeys are disrupted somehow and all have been refunded in full

You are entitled to a 100% refund for this but do not use Delay Repay

I did this recently as my train was cancelled halfway into my journey and I got the full amount back.

It was a return and I even still used the return part though I think they had voided it when I submitted the claim as it wouldn’t let me through any gates - staff didn’t care though, just checked the date and route and waved me through.

Had to chase the claim though, it said 10 working days and was much longer.

Thanks everyone.

I had to abandon a journey this week, don’t go through delay repay, contact seller directly (Trainline for me) explained I didn’t do either journey (it helped I hadn’t scanned the tickets) and they did the full refund.