TFL website is down and my daughter's u16 zip card is about to expire?

[DoryFishy]

Is there anything I can do to get the 16-18 zip card?
Thanks

Same situation so hoping for an answer too!

The website is up but this has been in the papers that they can't renew due to the ongoing cyber incident.

“If you have been unable to apply, please continue making your journeys as usual and keep a record of any fares paid. We may be able to arrange a refund once the incident has been resolved and you receive your new photocard

Pop into local tube station and ask staff aswell

Me too. Been trying to order my child’s for a week now.

Any guesses as to how long until they repair/ replace the website?
I need to order a card and it's not a renewal

It is due to a cyber attack - they’ve said they’ll continue to accept cards that are out of date and may refund people that pay excess fares if they keep proof.

If anyone is still reading, below is the current information (1 October) on the TfL website. Expired cards will be accepted until 31 October - show them to staff. It had been reported that train users should buy an Oyster card and keep track of their expenditure to claim back at a later date, but it now seems that National Rail stations will also accept expired cards until 31 October (see below and also a National Rail tweet earlier today).

Acceptance of expired 5-10 and 11-15 Zip Oyster photocards

Children with expired 5-10 or 11-15 Zip Oyster photocards should show their card to staff at Tube, DLR, London Overground, Elizabeth line and National Rail stations (where normally accepted) and when boarding buses or to tram revenue inspectors. Staff will accept expired 5-10 Zip Oyster and 11-15 Zip Oyster photocards until 31 October. This includes 16-year-olds whose 11-15 Zip Oyster photocard expired on 30 September 2024.

We will inform expired 5-10 and 11-15 Zip Oyster photocard customers when they can apply for their next Zip Oyster photocard.

18+ Student Oyster photocard
New university students studying in London cannot apply for an 18+ Student Oyster photocard. Please keep a record of fares paid as it may be possible to arrange a refund once the incident has been resolved and new photocards are issued.

https://tfl.gov.uk/help-and-contact/we-re-doing-maintenance-on-our-photocard-website

Still no sign of TFL fixing their issues

Anyone know what's going to happen after the October 31st extension date?
That's only a week away.

The expired cards can now be used until the end of the year 🙂https://www.standard.co.uk/news/transport/tfl-cyber-attack-zip-cards-60-oyster-applications-reopen-b1189921.html

Ahhh how frustrating. “we hope to begin accepting applications for new concession photocards again, albeit in a phased way, shortly."

Despite "valid until the end of the year" the cards don't actually open the gates at the station.
Had to get the chap to let her through.
That must be a nightmare when it's busy full of school kids (this station is used by a lot of them).
TfL are trying to fix it though.

They are now .....
"We are now accepting applications for:

• 18+ Student Oyster photocard
• 18-25 Care Leaver Oyster photocard
• Apprentice Oyster photocard

"

And most staff don’t allow kids to pass forcing them to pay full fare!

@Sandrafantin they should be letting them through. If they aren't you need to report them to TfL.

@Sandrafantin this is from the TfL website.

My kids, both 16, have just been showing the old cards and saying "it's expired" along with many kids I see on trains and buses in SE London, including tubes. They haven't had any problems being allowed to travel

Apparently you can now apply for renewal of the cards !!
Yippee!

Ordered today. Waiting to see what they do in terms of processing refunds for fares already paid