Just returned from a week here and wish I could of found some reviews before I went.
Arrived to discover one parking place allocated for 2 cars and not near property either so disabled parent had to walk to and from car park - second car had to be left in overflow car park miles away and ended up getting its door knocked by careless owner next to it. Space was fine during week but at weekend when full it was impossible to open doors when parked the spaces are so small.
Fridge was iced up and dirty so we had to deal with it as food was warm. Broken dishwasher runner. Dirty oven, pans dishes and cutlery. 2 Dining chairs were unsafe to use. Broken blinds to bathrooms that you could see in at night when the lights were on. Broken lock to bathroom window. Broken Hoover. Dirty outside furniture. Stained carpets. Tired decoration and cracks throughout. Key kept jamming to front door and would of been unable to open if a fire had broken out during night. We waited four days for the handyman to come and look!
Balcony had a table and chairs but was too small to eat outside.
Some residents enjoyed sitting out until well into the early hours of the morning night after night laughing and shouting so we either closed the windows and baked or were kept awake by the noise. Security came and advised us it was against the rules to hang towels on the balcony even though we hadn't though.
Internet appeared to be included when we booked but was actually extra and once paid discovered only one device at a time was allowed to use and kept having to log back in every 10 minutes due to constant loss of connection.
Site roads are very narrow with boulders either side which resulted in chaos unless you could back up - when you couldn't you ended up wedged and risked scratching your car.
The estate shop had a sign advising when open but this was a complete waste of time as it opened when they wanted not when advertised.
The Spa and estate were more like a kids playground than a relaxing retreat - I have 3 (now teens/20's) but they would not have been wandering around on bikes and in the pools unattended when they were as young as the many we saw.
This is described as "NATURAL, RELAXING, LUXURIOUS - THE ULTIMATE HOLIDAY ESCAPE" but I found it completely the opposite.
I spoke to one owner who has been there 8 years and she was far from happy with the place now.
Customer service ends the minute you pay the balance I'm afraid. I did not use a credit card due to the surcharge but kicking myself now!