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Check-in Online Ryanair with Infant on lap

3 replies

Shanya17 · 22/08/2021 16:21

Hi!
I booked 3 adult tickets for myself, my husband and an extra comfort seat for my infant. I then contacted ryanair chat online and they added my baby to my husband’s ticket as a Lap Infant. Now, I am trying to check in online, for me, my husband and baby. I tried 4 times now, I managed to get my boarding pass, but it won’t issue my husband’s and my baby’s boarding passes!
Do I need to to their check in in the airport as well as the extra comfort seat?
Did anyone had this issue recently?
Thank you!

OP posts:
Mimbus · 16/12/2021 19:30

@Shanya17 did you resolve this? I'm due to fly ryanair tomorrow and I am in exactly the same situation!

Shanya17 · 17/12/2021 04:25

I’ve just seen your message. I contacted ryanair online chat and explained this to them. At first they wanted to charge me when adding check in at the airport but then I explained again about the error in their system and they upgraded to free check in at the airport. Just make sure you talk to them before going to the airport, they might try to charge you for airport check in even though this is a glitch in their system and they should be aware of it by now. It happened to me 3 times since I posted and everytime I had to have long conversations with customer service, but by the end of the conversation it got sorted

OP posts:
Mimbus · 19/12/2021 17:19

Thanks for your help! I used the online chat as you suggested and (after a very long wait to get through!) they were able to fix it so I could check in online

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