Don't sign up for GO STUDENT Tutoring

[ForBusyTaupeLurker]

Hi am a parent of a additional need child who is in Year 11 and I came across Go Student as it stated they do 1 to 1 but soon after my son started facing problems with tutoring who promised my son and myself a higher grade when I know my son cannot get a higher grade than 5. I found this appalling

What? 🤷‍♀️ You’re upset that a tutor tried to do their job and improve your child’s grade? What did you want from them?

What did you expect from the tutoring?

I am sorry but I am unclear what your issue is exactly. Is it the fact that they promised your son a higher grade that he did not achieve or that you think they will not achieve.

Misconception here am not upset over grades am upset that the company go student are not delivering tuition to it's standard. Not only did they fail to deliver what they promised but other are parents are facing same issue as me but I hit my refund back but other parents are finding it hard to cancel their subscription.

I am making a awareness of GO STUDENT being scammers

If Go Student kept their word and fulfilled customer expectations then I wouldn't have to make public aware of their scammed behaviour. Those who want to judge my post go ahead

OP. I mean this kindly. Read back over your own posts and you’ll see that it makes little sense and barely comprehensible . Can you try and explain your issue again and check typos, sentence structure before you post.

If they were doing their job I wouldn't have to waste time telling public about their scammed behaviour

If this post does not concern you why making comments

Nobody is judging. It’s unclear from your posts what the issues are?

Appreciate your being judgemental I have additional needs so everyone makes mistakes am not perfect

They take money for the tuition and then it's difficult to get thru customer service who is an Ai font answer email or calls and tutors are not experienced

@startthedaywithkindnesd is simply asking for clarification on the issues?
eg did the tutor have insufficient subject knowledge?
did they struggle to explain the concepts?
were they rude to your child?
did they cancel sessions at short notice?

Sounds like every single customer service department that I know.

ismit possible to switch to another tutor with the same company?

What did you expect?

Sounds like a bad fit and an angry parent more than a reliable rewiev.

Yes they failed in all areas as my son has additional needs and has help in school

If they've provided tutoring you probably can't get a refund. Best to just stop using them

Obviously I did that but then same issue tutor cancelled on several occasions and wasted time for both me and my son

You do realise a tutor can only do so much?

You book slots but then none are available? That's not good.

And the tutors are inexperienced? How do you know?

Your OP does not make it clear enough.

She has said that her son has additional needs and requires help in school. And that's probably why the tutors were not experienced. They weren't specialists tutors for pupils with additional needs.

That doesn't necessarily make them bad, though, and possibly a bit more research should have been done.

There is also only so much a private online tutor can do for a student with additional needs.

Can't make any sense of this at all.

How Trustpilot labels reviews

Rooki
DE•4 reviews
An hour ago

Horrible salary and a bonus system…
Horrible salary and a bonus system which intends the tutor to work even more just for minimal bonuses. Preparation isn't paid as well. The most of the money earns the company. At the same time pupils suffer from bad, unqualified tutors and pay a lot of money for it

Read it for yourself review on trustpilot

You've really jumped unnecessarily on that poster who was very polite. They were not being judgmental of your additional needs or anything else.

Memel
GB•19 reviews
19 hours ago

We signed up for a subscription to get…
We signed up for a subscription to get consistent, reliable support for our son in Year 11 as he prepares for his GCSE exams. Unfortunately, our experience with English tutoring has been deeply disappointing and stressful.

We have now had three consecutive English tutors fail to provide a stable schedule:

The first tutor repeatedly lacked availability to honor lessons before dropping out.

The second tutor repeatedly rescheduled agreed weekday evening slots at the last minute before becoming unavailable altogether.

The third tutor cancelled our very first session at the last minute, unilaterally changed future bookings to unsuitable times without agreement, and then cancelled again abandoning the sessions completely and telling us to search for a new tutor ourselves on the dashboard.

For a Year 11 student preparing for critical GCSE exams, consistency is everything. Instead of reliable exam preparation, we have dealt with constant last-minute cancellations, disrupted study routines, and generic support responses that do not solve the underlying problem of tutor reliability.

We are paying a premium price for a structured service, yet we are left chasing replacements ourselves while valuable exam preparation time is wasted. GoStudent urgently needs better vetting, accountability for tutors who repeatedly cancel or alter schedules, and proper management intervention when things go wrong.

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