Vinted returns and incompetence

[PissedOffNeighbour22]

Has anyone else been through the sham that is a returned item from a vinted sale?

I’ve had a buyer not bother to pick up their parcel so it was returned to me. Inpost have delivered it to god knows where so I haven’t got it. I opened a case and today they have closed it and paid back the buyer as Inpost confirmed they have delivered it. To where doesn’t seem to matter to them, they’ve washed their hands of it.

Any idea where I can go from here? I have no item and no funds but Vinted think that’s fine. I’m not on social media etc so won’t be able to post on X or any of that bollocks. The person ‘Ahmed’ that’s supposedly dealing with it is as much use as a chocolate fire guard and just keeps saying that I only had 48 hours to report a case if I’m not accepting the item and that it doesn’t cover postage issues. 🤯🤯🤯😡😡😡

Luckily it’s a low value item but what if that had been the £100 sale I just sent off? Are we all just expected to swallow the loss?

I’ve repeatedly asked for the evidence of where they left it, ie a photo or coordinates but they won’t entertain actually answering my question.

The person ‘Ahmed’ is not an actual human but a chat bot (shit bot more like) there is no such thing as customer service with Vinted I’m afraid.

It’s dreadful isn’t it. I’ve always hated Vinted because of the shit customer service but this is a new low and yet another way for them to dodge responsibility.
I just wish EBay still had traffic, but it’s practically dead on there these days.

This woman is trying to hold Vinted to account, by working with the media. Worth a read and adding to the stories.

https://sadvintedfaces.com/

I buy and sell on Vinted and have had few issues. However, the fakes infuriate me and Vinted refuse the take them down, as does the ‘report’ facility. Vinted just repeats the same rubbish ‘not enough evidence of the seller contravening the T&C’s.
WHAT…
…so a listing for a £550 prom dress, under ‘new with tags’ , with a description including the words ‘worn once’…and photos of the dress BEING WORN AT THE PROM, does not provide enough evidence of a breach of the T&C’s under misleading condition…I give up! 😵‍💫😡

ETA Adding, I have sold 5 items on eBay in the last couple of weeks.

I’m in dispute with Vinted because a seller sent me a completely different object to the one I paid for. I returned it, with proof of postage. Vinted say it was delivered back to the seller who denies having it so refund isn’t yet forthcoming.
I also resent paying return postage, it adds insult to injury.
I have no idea if or when I’ll get my refund, 7 weeks in and counting.
Bloody awful customer service.

Apologies if you have already done this, but do you have the InPost app at all? I find that you get more information and options in the app than if you access the information about deliveries through the Vinted website/app.

Same thing happened to me this week. InPost have a direct chat line, you have to go through the bit first then I typed speak to agent. I asked for photographic evidence of delivery and it was a house down the road. I got it back