I had to have my lovely cat pts a couple of weeks ago. He was only 10 - just. It turns out that I had his birthday wrong on my insurance - never noticed or realised as it has auto-renewed every year and I stupidly haven't paid much attention. I didn't know his precise dob anyway as he was rescued at around 4 months, but they definitely have him as approximately one year younger than he was. I've let them know the correct date (the vet's info had highlighted it) and they have said they will pass the info on to the claims team or something non-committal like that. FFS, they won't pay will they? So as well as losing him I will now need to find £3k I don't have...