Just a heads up.
I placed an order almost 2 weeks ago for 12kg bag of dog food. I usually get it from amazon but they had an offer on.
I was running quite low but delivery said between 1-3 days.
2 weeks later and my order isn't here.
I've contacted them via Chat on their website. Nobody ever responds. There's just a dozen messages from me talking to myself.
I've emailed them, they responded to my initial email saying it would arrive by (at that point) tomorrow. It didn't.
All subsequent emails have been ignored over the last week.
There are TWO phone numbers listed on the website.
One simply cuts off immediately saying its not a valid number.
The 2nd asks you to press '2' regarding Barking Heads orders then tells you phone calls aren't being accepted right now and cuts you off.
Absolutely appalling customer service. I just cannot contact them.
I'm on a VERY tight budget and have had to borrow money to order food from amazon when I've already spent money here with them.
My dog has allergies and the food is great for him but I will NEVER buy directly from them again.
In fact I'm going to have to try and find him an alternative as I just don't trust them now, regardless of the supplier.
So if you were thinking of ordering from them, don't!
Seen a few message on social media from people saying same thing. Took money but food never arrives!