Animal friends pet insurance

[Sexykitten2005]

Does anyone else have this and needed to claim? My vet took nearly a week to put a claim in for me and it’s been over a week since they messaged me to say they had received the claim. They are now saying it will take until at least next week to make a decision. It’s the first time I’ve claimed and the first time I’ve had to take him to the vet for anything other his yearly jabs since I got him so I don’t see how this is a hard decision.

I wouldn’t mind a wait normally but I had to have him put down when we finally went and I really don’t need this hassle whilst trying to work out what to do next.

Any advice or suggestions?

Once you’ve put your claim through and they’ve paid out, change to PetPlan immediately. Is it an ongoing illness that you’re claiming for?

There’s been a lot of horror stories about them not paying out for covered illness and injury due to mad little mistakes etc. I don’t want to worry you, but they are shit for that.

They'll pay out OP. Don't worry. I had the same with them, a little slow, and panicked so much but they were actually very good, minus the discount for a dog older than 8 I think.

It’s more the hassle that’s annoying me. Having to chase them. I had to have my boy put to sleep so I really don’t need the grief of continually checking up on them

So sorry to hear that OP..that is very sad. We have 2 dogs with them..have not claimed yet..hope you get it sorted .

We are with another insurance company. Our cat died after a short illness over a month ago and the insurers (More Than) have still not paid out. They are saying it is taking 6 weeks. This is due to Covid apparently. £3000 out of pocket at the money.

I have changed to Vetsure for our new cat as they say the vets bill them direct.

We're with animal friends and have had good experiences. Although - have you paid and are waiting to claim back? As we always fill out a claims form and let the insurer and vet sort between themselves. It takes a couple of weeks to get sorted but as they deal with it between themselves I don't even notice. Sorry if that's not very helpful, it's just I've found them great to deal with so wanted to give a positive outlook.

We're with Animal Friends and have found them fine. We've claimed for several things (accidents and illnesses) and haven't had any problems that I can remember.

Hi, does anyone have an Animal Friends referral code I could use please? Thanks if so!