Subtitles on channel 5

[3smallpups]

Anyone know how to access subtitles ? Am using the app, vire a firestick. Have googled and can’t for the life of me see how to do it. Really want to watch the feud but struggling to hear the dialogue !

There used to be subtitles on most of the things in channel 5 via the app on fire stick

However I have noticed over the last month (roughly) you can't get subtitles at all via the app on firestick. I have no idea why it's changed.

It is not right

Thanks
glad it’s not me being an idiot
you are right , thinking about it , I always put subtitles on and watched ch 5 via app before and not had an issue .

I find if the programme hasn’t been on it doesn’t always show subtitles

if you look now all episodes 1-4 on mine via a firestick show subtitles

That’s weird , mine doesn’t
I tried to watch the au pair, which is older and again nothing
maybe I need to update the app ?

No mine is the same as OP's
It's no different if episodes have been shown or not
It's just been like it for past month or so

I'm having to switch to Bluetooth on firestick so it connects on hearing aids via Bluetooth cos there's no subtitles

@purpleme12 just had this reply from 5
might be worth a try

BST
Thank you for contacting My5 and apologies for the issues you've been facing.

While our Tech team is working on resolving the issue please try below settings on your device:

Navigate to Settings
Go to Accessibility Settings
Toggle the Subtitles/AD setting

If you see screen as such in Settings, both subtitles and Audio Description should be always enabled.

Can confirm this works
Home Screen for 5
scroll down to settings on left hand side
turn subtitles on

So you didn’t have subtitles turned on 😂

@Blondeshavemorefun it used to be you could turn them on for the individual program as you watched them , it’s changed for some reason their tech dept is still working on , I’m a numpty but not a complete numpty !

Yes exactly there isn't the option for subtitles on individual programmes and there used to be so not user error

But thanks @3smallpups I've seen the workaround now and managed to get it!

Just checking lol

mine are always Turned on