AIBU to be angry with SKY?

[Sam9769]

Hi,
On 01.12.23 I entered into an 18 month contract with Sky for Broadband. As an incentive they were offering a 75 pound Amazon gift card. They had no problem setting up my direct debit and taking the monthly payments but they seem to have a big problem giving me the promised gift card. I have phoned them three times and on each occasion I have been told to wait and watch for an email. I was told that I would receive an email on 5th Jan from Edenred with the details of the Amazon card. Guess what? No email. I phoned Sky again this evening and the person I spoke to and his manager apparently didn't know anything about the offer and just said wait for an email.

Have you had a similar experience?
What do You think I should do?

Thank you.

They usually take a while to come. I would give it another few weeks.

Have you checked your junk mail folder? Also sometimes the T&Cs of the offer explain how long it takes to get the incentive.

Hi MargotMoon,

Thanks for your post.
I have checked my junk folder and there's nothing from Sky in it!

I used to work for Sky years ago, you will not receive the giftcard until you are out of the cancellation period and have paid a certain amount of bills (might only be one, it was three at one point). In my experience the giftcard always turns up a couple of months after you join.

Thank you Freesiabritney for your response.

It is much appreciated.