Disney+ troubleshooting question

[Star0Fire]

Guardians of the galaxy 3 won't work on my mums tv, she gets all the other content but when she tries to play that film it says "this media is not available please try later error 41"

I can watch it on my tv and we share an account, any ideas on why this might be 🤔

Did you Google it?

https://whatsondisneyplus.com/disney-faq/how-to-fix-disney-error-code-41-were-sorry-but-we-cannot-play-the-video/

Obviously I did!

First thing I did when she text me a pic of the error message saying it still isn't working I was only finding articles about it coming out on Disney not anyone with the same problem as us. I'll take a look at the link thanks

The reason I didn't find that is I was looking for reasons specific to that movie, for some reason didn't think it was broader than that I thought it was specific to that film. Feel like I need to explain myself, but this thing you've found is more like it's a general error that just happens sometimes , I don't think it was that obvious I thought it was going to be set to the wrong country or something