NowTV - still charged after cancellation

[BlackSwan]

I'm appalled by the horrific customer service... I cancelled a movies pass, was told the last day of my subscription would be 4 July - then promptly charged for another month under an auto renewal.

Took it up with NowTV who insist this is itunes fault. I have sent them about 6-7 emails with screen shots from emails they sent me confirming cancellation, my itunes account, my bank account, picture of my tv still showing the service as being available.

It's like you can't actually every get out. I'm furious. It seems everyone is on the take these days. Relying on customer apathy to squeeze another 10 quid out of people.

Thanks for the headsup Blackswan. I just cancelled my movies pass last night but I will have another look to see that they haven't sneakily reinstated it or anything like that!

I got stung a while back but thought it was probably due to my own oversight. It could be because they display at least another 3 pages after you press the Cancel button before you cancel for sure. I

Surely if you have evidence of confirmation that they've cancelled it then they don't have a leg to stand on? I hope it gets sorted.

Thanks xsquared, I have no idea why they’re over overcomplicating it. I’ve sent them all the proof they’ve asked for, I haven’t accessed the service since the cancellation...
They’ve gone quiet now, but I have said I want to hear from a supervisor.

I just don’t have time to deal with BS like this.