Yes I know the couple you mean. It's a shame but I wonder if they have any other HCP involved? The man was very upset about a leaflet he'd had through the door - the GP helped but really it's not his job. 
The woman who had depression this week was very close to the bone for me. I remember going with PND and when the doctors say 'come back in a month' it seems completely impossible. 

Hans - I haven't noticed him before. It was all very odd I wonder if he has health anxiety?
The man who was complaining to the nurse about a doctor I didn't really understand? And yes, the rude woman was very rude.
The man who had terminal cancer last week was heartbreaking and he was his sons carer I think? Just devastating.