Ds lost his Oystercard, and I can't seem to get TfL to tell me how to get him another one. I have rung the helpline countless times, and left my number, but they don't ring back; finally I spoke to someone on the Helpline who told me to go to the Post Office; I did that, gave in the form; now I've had a letter back saying it can only be done online or via the Helpline. But the Helpline can't tell me how to get a replacement!
Has anyone succeeded in this? Or know any dept of TfL which knows its left hand from its right?
Ds is 14, btw, so entitled to free travel.