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Oushka Phoenix - broken zip!!!

2 replies

Mimi1977 · 18/01/2010 14:06

Got my gorgeous bag on Thursday, used it for the first time on Friday and twice the zip broke - you know where you shut it but it splits open?

Has anyone else had this problem with a bag? Doesn't do it all the time but the fact it's done it twice during one use is enough. I haven't used it since. Rung them but the person I need to speak to is out so waiting for them to ring me back.

OP posts:
Mimi1977 · 18/01/2010 15:17

Phew - they were fab! Said they will replace it even though it's only done it twice. So relieved. Great customer service.

OP posts:
LetThemEatCake · 18/01/2010 15:24

Noooooooooo!

how annoying.

mine has been fine. So glad they were helpful

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