Are Boden really no quibble on returns?

[MayorNaze]

my new shiny boots have got a tear in the leather and have only worn them 3 times

they will send me another pair, won't they?

yes they will. i complained about a tunic which had gone bobbly and they asked me to return it as it was within the 3 months - only just though.

I've returned stuff that was faulty after 6 months and still had a refund, no quibble. They usually send you a free returns label but refund immediately.

oh splendid, just wanted some reassurance. got them back in august so still within 3 month limit

boots are in stock - do they send out replacements quite quick?