Went and got colour done last week and was not happy about colour (or lack of it!). Rang salon next day said wasn't happy with the way it had been done. The problem was the stylist had misinterpreted what I meant by still natural and the highlights which were done by cap were hardly noticable from my own hair colour. She said to come back and she would see what she could do. She had suggested maybe pulling a few foils through the back to brighten it up. Anyway when went back yesterday she redone the highlights but this time by foils and just redone the whole head again. At the til I was asked for £24.50 for a blow dry!! TBH I was embarrassed so I paid but now I feel foolish and would like to complain as I know there are lots of people who go back to salons to get fixed up and aren't asked for any more money. Advice needed ladies.
If I complain it means I wont be back and even though I like the colour it was done v subtle but I would then have to find another salon!