Do not buy trainers from Golf vitals!

[awaynboilyurheid]

After seeing a post on here about trainers and someone posted a link I purchased some New balance trainers from a company called Golf Vitals , unfortunately even though I already have similar NB trainers the new ones purchased although the same size are in fact far too small.
I emailed asking for their return policy.
I have just received quite a curt e mail reply stating I need to return to the USA site no return note and I have to pay the cost of this. Or take a 20 per cent partial refund and purchase new trainers!

Beware this company, really poor customer service.

It looks like a scam site unfortunately. The address on the site is a known one that Chinese firms use as it's a virtual mailbox address. The shoes are probably fakes. Have you contacted your bank/card company to see if they will refund?

Yes silly me it was suggested on here and I ordered without thinking as it was on mumsnet! Thanks for replying.
I will try to get a refund from credit card , but just wanted to warn others incase there is ever another post of what trainers should I buy and their name pops up as a suggestion! AVOID!

https://uk.trustpilot.com/review/golfvitals.com

If they are the same size/model as the trainer you already have, and yours fit fine and new ones are too small - they are definitely counterfeit! Apparently, fake NB run almost a full size smaller.

You can check the authenticity by shinning a UV light onto the size label on the tongue (I check my NB with a UV nail lamp 😬).