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How to leave a product review on M& S website?

5 replies

FormerlySpeckledyHen · 16/09/2025 15:30

I’m probably being stupid, but I can’t find where/how to leave a product review on the website?
I’ve season high and low. Can anyone help with a screenshot please 🙏?
TIA

OP posts:
LoafofSellotape · 16/09/2025 15:31

They usually send you an email to review a product after you've ordered something.

evtheria · 16/09/2025 15:40

What Loaf said: they’ll send you an invite to review your purchases.
But if you don’t use your Sparks card (ie they can see what you’ve bought) while buying in-store, I’m not sure how you can review an item.

FormerlySpeckledyHen · 16/09/2025 15:42

Thank you both.
How strange, I have never had an email asking me to review anything I have bought online.

OP posts:
ChelseaDetective · 16/09/2025 16:59

FormerlySpeckledyHen · 16/09/2025 15:42

Thank you both.
How strange, I have never had an email asking me to review anything I have bought online.

Really? I get them every two minutes, for everything, it drives me nuts.

M&S are still dealing with the fallout from the cyber attack in many ways. As you need to respond to an email asking you for a review this function may not be up to speed yet.

It occurs to me that it could now be like the Toast website, where only selected customers get invited to leave a product review. I have noticed that there are nowhere near as many as there used to be after a period where there was a lot of spamming in the product review sections.

Freda69 · 16/09/2025 17:10

They usually send you an email after you’ve bought something, but it’s not happening at the moment, probably down to their IT issues. If you look at reviews that are currently shown, they all date back to much earlier in the year.

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