I can't believe how much time I have wasted on trying to return clothes to Roman. I love their clothes but I will never buy from them again. Sorry this is long and boring but I don't want anyone else to waste their money and be stuck with clothes they can't return.
Tldr: don't order from Roman. It's incredibly hard if not impossible to return clothes.
Before Christmas I ordered a few clothes. There was a return slip in my delivery parcel but because my order email said I could generate a return slip online I didn't keep the hard copy slip. Their return period is 60 days. I was super busy over Christmas and in January with both my kids being pretty ill but then finally tried on the clothes and decided to return some of them about 2 weeks before the 60 days return period was going to expire. I tried to generate a return slip using the link in my email but kept getting a message saying my order number is wrong. When I tried to call Roman I was put on hold every time and usually gave up after 20-30min. When my return period was finally expired I bit the bullet and just waited till I got through just to be told that the online return generator doesn't work and the only way you can return clothes is by keeping the hard copy return slip that is included in the delivery package. They say their return period is bery generous and i should have used the hard copy slip but how does it help to have 60 days to return my items if i can't do the return the way they say i can. Now of course They refuse to let me return the clothes because now obviously I am out of the return period. Why on earth do they say to generate a return slip with the online generator when they know this isn't possible?
Has this happened to anyone else? What did you do to get your money back? If you are planning to buy from Roman then don't. I have read other reviews as well where people complained about not receiving their refund for months or at all in spite of being within the deadline. They are just horrible.