Feeling cross! Ordered Gap jeans (from Next), identical style and size, 18 months apart... look at the difference

[GaslitByGap]

I have a pair of Gap jeans I'd ordered from Next in Nov 2022, not worn them loads but they are comfy and fit well so thought I'd get another pair. Typed in the product number on Next website, still there, look identical, order the same size 29 L.

When they arrived they are identical style (same labels inside, same SKU, everything) but about an inch narrower on the waist and far longer on the legs! See photos - old pair are underneath and new pair on top.

So pissed off as they just casually change the sizes like this while calling them the same thing. I've paid £4.95 for the privilege of having these posted and will have to pay return fees. What do I even do - assume that a 30 R will fit?

On a different level it just shows how hard it is to buy clothes that fit when the sizing is so arbitrary.

Incidentally I'm not at all tall, I'm average height and the only reason I'd ordered Long in the first place is because I'd ALREADY ordered two pairs of 29 R a few months before my original order and they were weirdly too short, which has never happened with jeans before. So perhaps they're overcorrecting but that doesn't help.

Bumping! Aibu to complain?

I'd definitely complain. Send the pictures and get them to send you another pair for free. And a label so you can return the pair you have for free.

I'd complain although I don't think they'll do anything. I was in a store yesterday and was comparing the same style and size of jeans, some were inches bigger than others, or longer, so it would have been the luck of the draw which ones you got if you were ordering online.

I'd call Gap customer services if I were you. you get through to actual Gap in the US, not Next, and they're always very quick to refund you/send you another pair/send you a discount code. They have gone so far downhill since Next took over their online shop that I almost never buy from them anymore, and it used to be my go to for knickers, tshirts and sometimes jeans. They do have very good customer service though. Hope you get somewhere!

Thank you, yes might try that. Another fan of their Breathe knickers, the high-waisted ones that they stopped doing were perfect for after C-section... and beyond! So cross they have stopped doing so much.

@GaslitByGap - it was the cotton bikini knickers I loved - just bought them endlessly for years. You don't want to have the think about something like that do you? Anyway after a few duds, I've found Uniqlo do a brilliant cotton replacement - mine are the mid rise, but their high rise might work for you?

I miss Gap so much, in its final years here though it often missed the mark - the US stock was always so much better quality (recently returned from the US and bought loads of Gap stuff while there - their cotton is excellent).

But that's really annoying, and I think I'd be contacting Next customer service for free returns.

This could be a problem with Next. My dh bought some jeans and what arrived was an entirely different product, but the same sku - he ordered jeans and recieved a puffa jacket, women's, maybe even a child's as it was a small package. He rang up as he worried the return wouldn't be processed. The CS rep was perfectly nice to talk with, but said that Next didn't have a system for correcting this until it had happened twice to the same person for the same product. So you may actually have recieved a slightly different jean with the same sku @GaslitByGap .

Next are very good at refunds! They have refunded for similar, they’ve refunded poor quality items that have arrived and they’ve refunded bathroom items that have gone rusty within months

But yes, very annoying and I’d be pissed off as well