Does anyone know how to leave a review on Next? Bloody awful school tights!

[Laiste]

£17 for pack of 5. Thought they'd be nice for DD (9/10) and they're shite! Scratchy, not very stretchy and have come up small.

Trying to leave a review on the site and i'm sure there was a simple 'leave a review' button before and i can't find one ...

Humph.

I’m trying to leave a review for something really poor but I can’t see how to do it either!
I see it says Feefo down the bottom which is a review site, I’ve always had them email me after buying from other companies though.
Also, weirdly, I now can’t see any of the reviews that were previously there about the item, it says ‘no reviews have been submitted yet’ but I know there were some because I thought they were exaggerating.

I think you can only do it if you are a credit account customer.

You can’t unless you order online, you’ll then get an email a few days later where you can link to a review site.
you can’t just go on the website and leave one, that would be too easy and mean people could leave reviews of how crap the clothes are!

I don't think you can, as I wanted to recently. I mainly buy online from them and find I occasionally (not every purchase) get an email from Feefo asking if I want to review it. Seems a bit skewed!

Ah. This was an online order, and i think i am a credit account customer. Buy on credit pay back all of it or in instalments yes?

The existing reviews for these tights are all 5 star by the looks of it. They're not soft and nice fitting at all!

I've never been moved to review a Next item before so i don't know if i usually get an email from Feefa ... it was Monday when it arrived.

Feefo not feefa 😂

I've only had review emails randomly.

Can you make a complaint to them directly?

I could.

I could take the remaining 2 pairs she hasn't worn back to the shop and have a moan.

sigh.
it's just a PITA.

17 quid though ....

The quality of Next clothing is really poor lately, I ordered some full length leggings and they are so baggy and only come to my knees.

It's frustrating isn't it? There review system is a mystery to me. Tonnes of items have no reviews which is irritating as a shopper.

I wrote a review for something. It was not a five star review but it was polite and honest. They didn’t publish it.

November 2024

Next made an error on light blue shark stingray swimming suit set.

Bought swimming trunks for my little one. Rubbish because the pic showed a zip at the back of the vest when in fact it does not have one. Little one has a rash on his neck now as the swimming vest got stuck around his neck after swimming lesson and we struggled to get it off!

Likewise , I found this thread after googling how to leave a review. I genuinely wanted to do one for the benefit of potential customers like myself. I purchased 2 different pairs of joggers both described as Petite - both 4 inches of cascading fabric too long.

I've had a credit account for many years and I've never been able to leave a review. I emailed customer services about this once and they said you had to be 'invited' to leave a review, i.e. there's no optional 'leave a review' button. But I've never been 'invited' to leave a review ever! I've wanted to do this SO many times, to give feedback that might help others, both good and bad. It's still a mystery to me.