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Does anyone know how to leave a review on Next? Bloody awful school tights!

14 replies

Laiste · 22/03/2023 12:12

£17 for pack of 5. Thought they'd be nice for DD (9/10) and they're shite! Scratchy, not very stretchy and have come up small.

Trying to leave a review on the site and i'm sure there was a simple 'leave a review' button before and i can't find one ...

Humph.

OP posts:
Aoneslicesandwichisonlyahalfsandwich · 22/03/2023 12:34

I’m trying to leave a review for something really poor but I can’t see how to do it either!
I see it says Feefo down the bottom which is a review site, I’ve always had them email me after buying from other companies though.
Also, weirdly, I now can’t see any of the reviews that were previously there about the item, it says ‘no reviews have been submitted yet’ but I know there were some because I thought they were exaggerating.

Stravawindow · 22/03/2023 12:42

I think you can only do it if you are a credit account customer.

Brendabigbaps · 22/03/2023 12:50

You can’t unless you order online, you’ll then get an email a few days later where you can link to a review site.
you can’t just go on the website and leave one, that would be too easy and mean people could leave reviews of how crap the clothes are!

happystory · 22/03/2023 12:53

I don't think you can, as I wanted to recently. I mainly buy online from them and find I occasionally (not every purchase) get an email from Feefo asking if I want to review it. Seems a bit skewed!

Laiste · 22/03/2023 13:00

Ah. This was an online order, and i think i am a credit account customer. Buy on credit pay back all of it or in instalments yes?

The existing reviews for these tights are all 5 star by the looks of it. They're not soft and nice fitting at all!

I've never been moved to review a Next item before so i don't know if i usually get an email from Feefa ... it was Monday when it arrived.

OP posts:
Laiste · 22/03/2023 13:00

Feefo not feefa 😂

OP posts:
tobee · 22/03/2023 13:19

I've only had review emails randomly.

Can you make a complaint to them directly?

Laiste · 22/03/2023 13:25

I could.

I could take the remaining 2 pairs she hasn't worn back to the shop and have a moan.

sigh.
it's just a PITA.

17 quid though ....

OP posts:
Sheldoncoopersspot · 22/03/2023 13:35

The quality of Next clothing is really poor lately, I ordered some full length leggings and they are so baggy and only come to my knees.

tobee · 24/03/2023 16:18

It's frustrating isn't it? There review system is a mystery to me. Tonnes of items have no reviews which is irritating as a shopper.

Anotheanon · 24/03/2023 21:06

I wrote a review for something. It was not a five star review but it was polite and honest. They didn’t publish it.

HayatH · 26/11/2024 14:36

November 2024

Next made an error on light blue shark stingray swimming suit set.

Bought swimming trunks for my little one. Rubbish because the pic showed a zip at the back of the vest when in fact it does not have one. Little one has a rash on his neck now as the swimming vest got stuck around his neck after swimming lesson and we struggled to get it off!

YorkieBet · 12/01/2026 23:02

Likewise , I found this thread after googling how to leave a review. I genuinely wanted to do one for the benefit of potential customers like myself. I purchased 2 different pairs of joggers both described as Petite - both 4 inches of cascading fabric too long.

LynnMonkey · 21/03/2026 16:18

I've had a credit account for many years and I've never been able to leave a review. I emailed customer services about this once and they said you had to be 'invited' to leave a review, i.e. there's no optional 'leave a review' button. But I've never been 'invited' to leave a review ever! I've wanted to do this SO many times, to give feedback that might help others, both good and bad. It's still a mystery to me.

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