Has anyone bought jewellery from glamira.co.uk ?

[TeaChocKitKat]

Just that really. They seem very reasonable and have a really good selection of gemstone jewellery (sapphires etc.) and I'm after an alternativeto diamonds. They have good reviews on trust pilot but I've never heard of them until recently and wondered of they are any good or not. I wouldn't want to order something and for it to be cheap tat when it arrives!

The website is naff. My gut says steer clear.

I just had a Facebook search of them and they have 500k likes but when you look at the individual posts there are angry faces at nearly every one but no comments, that would put me off but it looks like they have some lovely stuff. I've had a few things off Carrie Elizabeth for things a wee bit different.

I have, few years ago now but I have a diamond and amethyst ring from them which DH got me for our anniversary. They're absolutely fine.

Pophop, thats a good point but I've just scrolled down and clicked on them and nearly all of the angry faces are from the same woman. Literally all but one apart from one going back to last summer. She's clearly not a happy customer but that is only one person's experience.

Cornetto, yeah the website put me off a bit too, that's why I'm after people's experiences of using them.

Just got my ring of them no problems at all all comes with certificates of authenticity with all information of the gems in your ring just the problem is that because of covid delivery time is good one day bad the other

I would steer very clear from this brand. My husband bought me an 18ct gold ring with a .5ct diamond from them. White sapphires on the sides. I wore it a couple of times over the span of the 4 months that I had it. My husband had bought it in October and proposed in February. Now, June comes along and I've noticed my sapphires are turning black (I have an ultrasonic cleaner and it couldn't get them shiny again) and one of the claws on the centre stone pulled back. I've worn lots of gold 18ct-21ct, I've never seen anything like this. We've been trying to get it resolved but their customer service is horrendous. They write whatever they want in the notes to make you seem incorrect and then tried to blame me for the defect. We asked for a refund, we were told it was being escalated to a manager, never happened instead we got a new ring in the mail after they decided to just remake the broken one. Which if it wasn't a manufacturer defect and my own fault, why take responsibility and remake it? Anyways all this to say just don't.

I would honestly avoid like the plague, I’ve had my ring sent back twice for manufactures defects, the setting was made incorrectly the one time it just popped? Apart! The first ring was yellowing too after less than a few months, the latest ring they sent me - no3 - has been sent to me not only wonky, so three main gems with the left side set lower than the right - this is not part of the design! - and the left claws holding the gem in place are so uneven and badly made that the stone moves around in the setting! They have decided this is my fault for wearing it even though it is clearly made wrong yet again and you cannot physically move a setting on a ring by wearing it! I thought we’d hit the jack pot with their low prices but I see why now and wouldn’t ever use them again and will always recommend to avoid

BUYERS BEWARE of this MIS-MANAGED, UNRULY, IRRESPONSIBLEand CUSTOMER UNDERMINING Company!!!

1. MIS-MANAGED PRODUCT MANUFACTURING

They guaranteed to me a shipping date and then kept sending emails about delays in manufacturing the product because they are taking extra care to ensure the product quality. Does this mean that in instances where they happen to meet the shipping deadlines, the product does not go properly through the quality-control process? Or, does it mean that they are so complacent and inefficient that they fail to build the "extra-care" quality-control time in their manufacturing and product scheduling process? And shouldn’t this “extra-care” be a normal business practice and reflected in their shipping time commitment to the customer? These are basic business elements and factors. How can a company that boasts to be in 70+ countries is run like an artisan “Mom & Pop” store?

1. IRRESPONSIBLE

They charged me extra for expedited shipping & handling but failed tohonour the committed of short delivery time. When I approached them about the product not being delivered at the committed expedited time , they refused to take responsibility. Their approach was of avoidance and passing the buck. The "Customer-Service" simply responded that it wasthe fault of the courier company and that I, the customer should follow-up with them. Well, it wasn’t me who chose the courier company. It is Glamira’s preferred courier company for deliveries. Yet when I had adelivery issue, it suddenly became my responsibility as a customer to run after the courier company as Glamira tried to wash their hands-off the issue. They took my money promptly for the jewellery order and then didn’t care if I received the order or not.

It seems that either control procedures don’t exist or are not diligently followed at Glamira to monitor if their preferred courier service delivered the product. Glamira claims that the courier company is required to hand-deliver the order and get it validated with the customer’s signature. It’s been over 2 months and I have still not received the order. Obviously, there is no existence of my delivery confirmation signatures either.
Glamira gave me all kinds of guarantees and assurances during the ordering process that the order will be delivered within 7 days. This included the acknowledgment of full refund in case I didn’t receive it on the scheduled time. When I didn’t receive the product after 2 weeks and reminded them of their promised commitment, their response was that shipping & delivery times are only an estimate and that they cannot guarantee a specific date. Now that was a big change in “stance”!
How about the 7-days delivery assurance for which I paid an additional $50/-? Is “Business Ethics” considered optional in this company?

1. “CUSTOMER-SERVICE” Dept. - Which Actually Does More “DISSERVICE”.

I requested for a full refund with follow-up emails. My request was declined repeatedly with reason that the case is being investigated by the courier company and that they cannot issue a refund until the investigation is complete. After a month, I received the same response. Does it take 1 full month for a courier company to discover the location of an order in their sophisticated computerized delivery pipeline or the fact that it was mis-handled leading to a possible theft? I don’t think so. I then pointed out to Glamira that I, as a customer shouldn’t be made to wait for non-delivery refund because of an internal investigation which is a matter between them & their courier service provider. Not surprisingly, Glamira again changed its stance. The reason of pending internal investigation was now changed to a pending approval by their Finance dept.

In the multiple exchanges of emails between me & the Customer-Service Dept., I kept reminding them of their unfair customer-service. And the moment I warned them about possible repercussions including filing of complaint with the concerned govt. regulators, I was issued a refund of $50/- for the unfulfilled expedited delivery & shipping. For the product price refund, I was offered a product replacement or a store-credit. Considering my unpleasant experience with Glamira and their original acknowledgment of full purchase refund, I declined their replacement/ store-credit offers and insisted on a refund.
From then onwards, I received 2 weekly emails stating the same reason of pending Finance Dept. approval. Thereafter, Glamira stopped to respond. Being fed-up with the dealing, I filed a dispute complaint through my bank with VISA, the credit card company that stands behind the purchases made through their cards. My bank/ VISA refunded the purchase amount to me promptly and ensured that they will take over this dispute claim with the merchant and that I don’t need to worry about it.

The saying goes, “ALL THAT GLITTERS IS NOT GOLD”
And I am saying, “ALL THAT GLITTERS ON GLAMIRA’S WEB-SITE ISN’T WORTH THE TROUBLE” !!!

WHAT A NIGHTMARE !!!
GLAMIRA – A BIG MISTAKE, NEVER AGAIN!!!

tl;dr It's a scam, they buy positive reviews.

I got an engagement ring with a sapphire with AAA class. On the website, it was very blue, but it came black like charcoal. I thought that was how it should look, but I compared it with 20 $ necklaces from a sapphire mine in Turkey and it was much more bluer than the 1400 USD ring from glamira.

I sent them the ring back for replacement and they told me that they will check it and resend it for up to 25 days. After 1 month, I decided to cancel the repair because it was getting closer to my wedding and I had to be sure that I have it during the wedding. They told me that I decided to repair it and I have to wait, the 60-day policy doesn't work if I send it for repair.
So, I told them what's the wedding day so they will send it back to me with a proper gem. The ring arrived 1 month after the wedding and they did NOTHING with it! They just checked the ring and told that it's fine to their standard.

In the end, I waited over 3 months for the repair, they missed my wedding and I got scammed on the gem's class.

On top of that, the customer service is terrible. They are based in Poland, they write it in Polish and they use google translate without checking. They even translated my name.

I even wanted to cancel the contract, I sent them the exact paragraph of Swiss law that gave me the possibility to do that, but they replied that their policy is different and they don't care. I contacted a Swiss Office of Customer Protection and they told me they had numerous complaints about glamira.

I checked their reviews. The first 2 websites have a much higher positive ratio and the positive comments look very fake. Be aware of that.

AVOID

Hi everyone,

I know this is an old post, but I'm just wondering if anyone has any good experience of glamira they literally have the perfect ring for me. Haven't seen the same style anywhere else. But obviously don't want to be scammed.