Have you bought shoes from Footway.co.uk

[Thesunrising]

They are selling boots I would like to buy that are significantly (15%) cheaper than buying direct from the brand. I’ve never heard of them before and wondered if anyone could reassure me about their service / reliability before I take the plunge. Can’t seem to find any online reviews of the company. Thanks!

I've been looking at this company too, however, like you I'm wary/cautious. The company has mostly great reviews online, did you buy from them?

uk.trustpilot.com/review/footway.se uk.trustpilot.com/review/footway.co.uk &
www.facebook.com/footway.uk/

Also, runwithrachel.co.uk/shoe-shopping-footway & www.mumsnet.com/Talk/style_and_beauty/3266823-comfortable-stylish-sandals - see @Peasinthefreezer

Ignore all my messages above. I emailed Dr Martens to ask if footway were an official distributor of theirs, they are not. This is the reply I received. I've removed names

Dear Xxxxxxx

Thank you for reaching out to Dr. Martens.

Please do not order from that site. It is a fake website with possible counterfeit products.

I will be sure to pass this information on to our legal team so that they may take further action.

Please ensure you are ordering from our only official website which is www.drmartens.com. We do not have any other online outlets.

Thank you again.

Kind regards,

Mxxxxxx X.
Dr. Martens EMEA Customer Services Advisor

Email: [email protected]

ref:_00D20ChM8._5000J1U8JA8:ref

That’s weird though as you can buy docs online from Schuh and office so the doc martens guy isn’t telling the truth!

Lots of suppliers have two levels of wholesale accounts- one for online and one for actual shops. It could be that this seller has a standard wholesale account (or buys from a distributor) which makes them not an official online supplier.
I have a friend who has both a shoe shop and an online business- he gets better terms if he orders through his shoe shop's accounts, so he probably wouldn't show up as an authorised online seller either. However, he only sells genuine branded goods.
In this case, I'd still be wary though and probably buy elsewhere.

Interesting tootrousers

Also @DontDribbleOnTheCarpet

I retract yesterday's post. Good news for DM lovers!

My apologies to footway. I have been contacted again by Dr Martens customer service to apologise that I was previously misinformed, I have removed the one star review, & instead am leaving this 5 star review, with the apology from DM below
__
Dear x,

I been informed that you left a 1 star review about Footway on Trustpilot with the message we've initially provided.

Unfortunately, as mentioned in my last email, this information was incorrect as Footway is an authorised retailer of ours.

Therefore, we kindly ask you to amend your review as it contains false information which we have rectified.

Again, my sincere apologies for the confusion we've created.

Xxxxxxx X
Warm regards,M.
Dr. Martens EMEA Customer Services Supervisor