Surfdome - products not despatched, lots of complaints

[Barbeito]

My order, along with lots of other orders according to Twitter, is very late. I’ve had no email communication from them and they don’t reply to emails or Facebook/Twitter messages.

Does anyone know how easy it is to get my money back? Presuming I have to speak to my bank?

That's awful! I made an order from them on Friday and it was delivered on Sunday - I guess I am one of the lucky ones!

Yes, if they are not responding I would speak to my bank first and see if they can help. Did you pay by credit or debit card?

www.moneysavingexpert.com/shopping/visa-mastercard-chargeback/

MSE advice on claiming your money back.

I ordered from them last Thursday and it was delivered Friday.

I'd contact your bank as they're not responding to you.