Stradivarius Returns : free?

[WatercolourFlower]

Hello, just ordered a jumper (the one the thread was about earlier that Toff wore). I ordered it from Stradivarius...never ordered from them before, don't know what sizing is like so ordered 2 sizes. Are their returns easy and free?

Arghh just read some horror stories about their returns! Why did I google 😬

I've returned things with no problems before.

@Kochikoo thank you very much for your reply! Are the returns free? How long does it take for a refund? Annoyingly the item I liked is now available on Asos again...I should've waited and ordered on there however, hopefully returns will be fine like your experience 😊

I'm pretty sure it was free cause i always remember (and never use again) ones that aren't free. It'll say on their website though. It was last year so I can't remember exactly how long the refund took (sorry) but again, I remember the slow refunders and funnily enough, asos have been the worst for that recently so it definitely wasn't unusually slow. My sister and my Mum have returned to them too and never had a problem. They're the same company as Zara etc so not a small unknown one, I'm sure it'll be fine!

I asked them to sell me some coat hangers, in the shop in Manchester, they said no.
I was gutted and would buy clothes for the hell of it if they included the coat hangers.

Because I'm meant to be reading up on a complicated tax thing(zzzzzz) and trying to do anything but that, I looked up their t&cs for you - free returns by pre-paid label or you can ask for courier collection. Have just remembered I did that.

Thank you for your reply...makes me feel a lot better !

Oh, sorry about the boring tax stuff (I agreed how very boring 😴, good luck with getting it completed) thanks for looking it up..I looked on the website earlier but couldn't find much, but then again I'm useless at finding out simple information on websites! Glad it's free, I ordered a few items from jack wills once...had to pay postage AND expensive returns, so now I always look for free delivery and returns. Wish I could return Stradivarius in a Zara store, I have a massive Zara store right near me!
Hopefully the jumper will be with me tomorrow, the delivery seems very efficient. That bodes well for the company.

Good luck, hope it's nice. And yes - their proper returns info seemed to be hidden away!