Anyone here work at Toni & Guy and can tell me WHY....

[Birdly]

I've just phoned to book my regular highlights and have been told that because it's over three months since I last had my hair coloured, I have to go in and have another patch test.
I've never had to have it done before (not since the first time I went there) and have had my hair coloured for yonks without any problems - but apparently it's salon policy now.
I can only just find time to get my hair cut and coloured at all. Having to do a 30+mile round trip for a flippin' patch test every three months is not going down well with me.
Any ideas why??????

3 months isn't long at all! they're obviously covering their backs over something

do they charge for patch tests?

it's probably to make it annoying for you so that next time you re-book within 3 months.

Patch tests are free, Huw.

Sweetheart - you could have a point there. But there's no way I could afford to get my hair highlighted at T&G every three months (am SAHM at the moment). Surely that can't be good for your hair, either.

It's a right kerfuffle!