Does anyone know how J Crew orders are delivered in the UK?

5 replies

stripytees · 14/08/2015 15:23

Just that... Are they shipped from the US even if you order on the UK site? Which delivery company do they use?

OP posts:

clarabellski · 14/08/2015 15:27

Here ya go:

www.jcrew.com/help/international_orders.jsp#uk

DHL and taxes etc are taken into account in price you pay

Nettletheelf · 14/08/2015 17:18

I've found their returns to be very efficient too. You get an e-mail from a real person telling you what to do, and it's picked up by a courier (DHL, I think. Can't quite remember).

WavingNotDrowning · 14/08/2015 21:55

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Message withdrawn at poster's request.

Original poster

stripytees · 14/08/2015 22:29

Thanks, sounds good. I have decided I need a pair of their exclusive New Balance trainers, that colour is not available anywhere else. At least I'm familiar with the sizing and shouldn't need to return.

OP posts:

Sunmakesmesmile · 15/08/2015 06:46

As of 5th August they are no longer offering free returns as I've just discovered. I've been charged a re stocking fee of circa £3.60 so not a huge cost and returns are dealt with by DHL so very good service but it's something to be mindful of if you were used to the free returns.

Flip