Sarenza shoe website - have your experiences been as crap as mine?

[Pancakeflipper]

First time Sarenza user.
Ordered shoes on Sunday. As I require them for going away this weekend I paid an extra £8.00 next day delivery service.

Was expecting them Tuesday or at least Weds. So put my work address as delivery. Now not in the office until next Thursday so useless for the purpose I wanted them for.

Now Thursday and the order status shows "being prepared"

Emailed yesterday as couldn't get through to their customer service. No response yet.

Phoned this morning. They were going to look into it and let me know asap. And still nothing.

Have I been unlucky or is it a duff company?

My experience was ok, not super quick but about 5-7 days??. Only bought once.

I am annoyed at paying £8.00 for next delivery and 4working days later it's a no-show and no response to my enquiries even though they said they would contact me.

Lesson learnt I guess...

I've only used them once, but it was fine for me. Shoes delivered in about 5 days, I think. I returned them as they didn't fit, & they processed the refund quickly, without any hassle.

Hmm, I'm also really unimpressed with them.
Took 8 days to deliver my order - admittedly standard free delivery, but still WTF?! Shoes weren't suitable so sent them back, placed another order a few days later (8 days to deliver again) and also had to send them back. Received a refund for the second order about 4 days after returning it, but no sign of a refund on the first order. Took several days to get through to customer services, so took them over 2 weeks to process the first refund.
Don't think I'll be bothering again!

Ordered first time - not super quick, but okay.

Ordered second time - after three weeks I chased them and they told me they couldn't deliver.

Will never use them again.

Finally heard from them. They are refunding my £8.00 delivery charge. Which is nice.

Sadly shoes not here for their outing and reason for buying them. But never mind....