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Gap - brilliant customer service, and this might help someone

9 replies

faustina · 13/01/2014 13:01

Did you know, if you buy something online with one of their discount codes, and it doesn't fit (such random sizing), you can call them up and they'll send you a different size using the same discount? I didn't until today. Very pleased. Hope that helps someone else Smile

OP posts:
bawabod · 13/01/2014 15:42

I agree their service is brilliant and delivery is very quick. I am very impressed that I now save myself a lot of hassle and shop online with them quite often. Smile

Sonotkylie · 13/01/2014 17:43

Absolutely. And they are so lovely and polite when you speak to them. It works, I certainly buy more from them as a result

jenniuol · 13/01/2014 17:46

Yes, I have always had excellent service from gap online. Definitely encourages me to shop with them.

BikeRunSki · 13/01/2014 17:48

I agree to a point, but last year it took them three weeks to send me an order and three months to get the refund. They were very polite about it though. I like shopping at Gap, the sales assistants are middle aged and a bit tubby, not at all intimidating !

faustina · 13/01/2014 18:37

The assistants in my local branch all look about 15 Bike - they're all v nice though Smile

OP posts:
BikeRunSki · 15/01/2014 22:05

Come to Sheffield Faustina!

Beegey · 15/01/2014 22:11

I worked in Gap at weekends as a teenager. They really are a fantastic company. I was properly trained in customer service, standards which have (unfortunately) stuck with me to this day. They taught how to offer the best service, be genuinely happy to help and it worked as a result I really enjoyed my time there.

However, I did get some sort of disciplinary once for lack of smiling. It's just my face!

BikeRunSki · 15/01/2014 23:45

My mum randomly gets my dc bits and pieces from Gapon line. They seldom fit (my dc are both v tall for their age) but my local branch always give me credit to swap them.

rightsaidfred · 16/01/2014 22:44

Same in store..... when I used to get the 30% off vouchers I would buy stuff for the ds's in the wrong size if their real size was out of stock and go back the following week and exchange....

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