Gap - brilliant customer service, and this might help someone

[faustina]

Did you know, if you buy something online with one of their discount codes, and it doesn't fit (such random sizing), you can call them up and they'll send you a different size using the same discount? I didn't until today. Very pleased. Hope that helps someone else

I agree their service is brilliant and delivery is very quick. I am very impressed that I now save myself a lot of hassle and shop online with them quite often.

Absolutely. And they are so lovely and polite when you speak to them. It works, I certainly buy more from them as a result

Yes, I have always had excellent service from gap online. Definitely encourages me to shop with them.

I agree to a point, but last year it took them three weeks to send me an order and three months to get the refund. They were very polite about it though. I like shopping at Gap, the sales assistants are middle aged and a bit tubby, not at all intimidating !

The assistants in my local branch all look about 15 Bike - they're all v nice though

Come to Sheffield Faustina!

I worked in Gap at weekends as a teenager. They really are a fantastic company. I was properly trained in customer service, standards which have (unfortunately) stuck with me to this day. They taught how to offer the best service, be genuinely happy to help and it worked as a result I really enjoyed my time there.

However, I did get some sort of disciplinary once for lack of smiling. It's just my face!

My mum randomly gets my dc bits and pieces from Gapon line. They seldom fit (my dc are both v tall for their age) but my local branch always give me credit to swap them.

Same in store..... when I used to get the 30% off vouchers I would buy stuff for the ds's in the wrong size if their real size was out of stock and go back the following week and exchange....