Boden have stopped sending free returns labels!!!!!!

[IDugUpADiamond]

I knew they didn't send you one when you bought in the sale, but full price even with discount, they always did, right???
Whatever next!!
Shock horror

Only if it's advertised as free p&P and free returns. Sometimes they do and sometimes they don't- you have to check the web at the time you place your order. I've been caught out but now I save the labels when they come and use them when free returns aren't included in another order.

Gawd I must have thrown away hundreds of free return labels. Darn it!

Standard Boden practice.

I always wait for the promotion of free postage and returns, before I order anything.

Yes, make sure to save the labels when you do get them. I only realised this recently, too.

Boden are doing 15% off and free delivery and returns today. Order something else then send both items back using your free returns label.

I have done what Hazel suggests - ordered a couple of things a few weeks apart. The first wasn't free returns, but second was. Decide to return both and used one package (cos I am SOOO green and that) Boden took ages to credit me back the item I'd bought first when the second item was returned straight away. Took them about a week. Bit nerve wracking.
Save the labels!

yes always keep labels. useful for sales etc

i have been stung today with £8 for a Boden return. I could have sworn i ordered it with free delivery and returns!! Makes me want to not order with them again, it's ridiculous!!

Ace tip, Hazelnutlatte, but if everyone did that, Boden would go bust.

It really winds me up - why can't they have one policy and stick to it ? People slag off Next, but I never have to think about the cost of returns because they are always free, even in the sales. It means I can order something "speculative" without worrying about the potential cost of returns, which surely grows their business ultimately ?

I was wondering this very thing today... They do allow you to return a few earlier purchases along with a free returns one? They seem a little strict (albeit morally right) and wondered if they'd hunt me down for attempting it...

I hate online retailers that don't offer free returns, I expect it as standard these days.

wtf? seriously? I am sure I had one in my last parcel.

thank goodness I kept my stash of unused ones :-D

i think it's pretty off for a company that has no high st shops to not offer free or even reduced returns. if shops like esprit can offer free returns/deliveries am not sure why boden can't

do they offer free drop off points?

I know! It's crap isn't it? Defeats the whole point of boden.
...but to be serious ... It will stop me buying stuff that's for sure!

To be fair, if you check on here there is almost always a code around which gets you a reduction of at least 15%, often 20%, and free postage and returns.

I've been buying for quite a few years now - and returning plenty! - and there've been only one or two occasions when I've paid full price for the item and not received a free returns labels.

The only exception is the sale, when you do have to pay for returns. That's why it's sometimes - when you don't keep an item - actually cheaper to try it when there's 20% off and free postage and returns than wait for the sale.

As others have said, the trick is to stockpile free returns labels.

Always keep free return labels to use at a later date. When there is an offer and free delivery/returns, if you are ordering more than one item split your order up, you will then get an extra returns label to use another time. I have never paid return postage to Boden and I order and return quite a lot.