Organic Baby Company took my money!

[Linds5]

I ordered 2 babygrows from the Organic Baby Company on 25th May 2013 - they took my money that day but I still haven't received any items!! I've phoned the number on the website - it rings until it is cut off. I've emailed them asking them to cancel the order and refund my money - I had one reply in July saying the items would be dispatched as quickly as possible and then nothing since.

Any one else had any problems?

Any suggestions on what I do now to get my money back?

Thanks

If you paid by credit card, go via your card company.

If you paid by credit card get in touch with your card company and they can raise a dispute and hopefully refund your money.

Snap

Same here. They cancelled my order and said it had been refunded but it still hasn't.
I ordered by debit rather than credit card - not sure what to do. Can the bank help with this?

I know this is an old thread but I just wanted to report a similar experience with the organic baby company who took my money, failed to provide the goods and are ignoring my emails. Will never ever buy from them again - be warned. What a dichotomy: such a sweet name, such dishonest dealing

That's such a shame as my little one looked so cute in her organic babygrow. I bought it in John Lewis...

Ditto! This also happened to me too. It's outrageous. All happened this time last year. They answered my emails / calls to begin with and then radio silence. I will never buy from them again. I reported them to Citizen Advice and asked them to log the complaint with Trading Standards. Anyone done the same?

I know this thread has been going awhile, but I want to add to the list. The Organic Baby Company only delivered part of my order and have refused to deliver the rest or give me a refund. I had a similar issue with them 2 years ago but heard they had new management so I thought I would try again. No change at all! Please spread the word!