WHITE STUFF - do they respond to emails? Why do they not sell everything online?

[Dumbledoresgirl]

I saw a skirt I wanted to buy in White Stuff today. They did not have my size so the assistant advised me I could try buying it online. When I got home, however, and looked online, they do not have the skirt I like for sale. Interestingly, I have come across it in a photo teamed up with a cardigan but it is the cardigan that is being sold.

I have emailed customer services, and received no reply.

Is this a common experience? It seems crazy to me that a) they do not sell their full range online (subject to availability obviously) and b) they do not respond to customer emails.

Surprised that the assistant did not offer to order it for you in store. I was in a branch on Saturday looking at trousers which they did not have in my size. They ordered them in store and they arrived at my house on Tuesday. No postage to pay either.
Last week I bought a dress online. It was not on the website, but I had put it into my shopping basket a few days previously. And it was still there. I guess they might remove some things from the site when their stock gets low.

Hmm, no, she didn't offer to order it in... Just told me she had had loads of different sizes last week, which wasn't the most helpful info!

That is useful to know that it is possible they might order things in for you. I have got my heart set on this one skirt, and was planning on driving to another town and a bigger outlet tomorrow, but was thinking how depressed I will feel if I go all that way and they also don't have it. It is good to know that maybe all will not be lost if that is the case.

Thank you!